Our client is committed to innovation and technology to benefit future generations. Their aim is to transition people and businesses to affordable, clean energy by leveraging smart technology to cut costs and pass savings to their members. Innovating beyond traditional electricity retail, they are seeking a passionate and experienced Billing Analyst who shares their commitment to technology and sustainability. You might be the one they're looking for!
Reporting to the Head of Customer Operations, you will handle billing queries and ensure exceptional customer satisfaction through prompt resolution of billing issues, accurate billing, payment allocations, and records maintenance. This role suits an ambitious professional who thrives in a fast-paced environment, has a keen eye for detail, and can work both independently and as part of a team to provide excellent service and support.
As the Billing Specialist, you will: Oversee the complete billing process for electricity and gas. Resolve billing issues efficiently within internal standards. Ensure billing accuracy and compliance with agreements and pricing. Provide expert advice to business and project teams. Address complex customer and stakeholder inquiries and complaints. Develop and maintain billing processes and procedures. Perform audits and reconciliations of accounts and payments. Generate regular operational reports. Stay informed on industry regulations and best practices. Identify and implement improvements to business processes. Manage special projects assigned by leadership. Conduct user acceptance testing for system upgrades and new software. Adapt to a fast-paced environment and changing operational demands. You will be a good candidate if you have: Experience in the retail energy market, including C&I billing, network tariffs, and billing practices. Strong decision-making skills and attention to detail. Ability to multi-task and solve problems in a fast-paced environment. Excellent organizational and time management skills. Advanced Excel skills and report generation. Commitment to positive customer outcomes and strong relationships. Conflict resolution and negotiation skills. Ability to work both independently and as part of a team. Excellent problem-solving and decision-making abilities. Effective time and task management to meet deadlines. Extra points if you: Tech-savvy with a focus on enhancing operational efficiency and sustainability. Experience in commercial and embedded network billing. Culture and benefits: Exciting start-up role with significant impact. Opportunity to shape product development and regional expansion. Freedom and a key role in the Customer Operations Team. Open-minded and dynamic work environment. Five weeks annual leave and excellent work-life balance. The successful candidate will have a growth mindset and share our client values, beliefs and passion about making renewable energy accessible for all. For a confidential discussion contact our Mulgrave team on 03 8545 7500 or apply now! We would love to hear from you.
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