We are seeking a dedicated and proactive AO5 Senior Technology Manager to oversee the resolution of IT incidents and provide top-notch support to a Government Department and their clients.
In this role, you will be responsible for managing Service Desk incidents, logging, recording, and resolving technical issues while ensuring a strong client focus and exceptional customer experience. You will drive service delivery improvements, troubleshoot complex incidents, and contribute to the overall success of the IT support team.
Key Responsibilities: Provide phone and onsite IT support for ICT services, including computer hardware, software, and business systems.Lead efforts to improve service delivery by monitoring incident trends, identifying opportunities to reduce repetitive issues, and developing improved business processes and procedures to enhance efficiency and customer satisfaction.Act as a technical escalation point for colleagues, assisting with technical investigations and the diagnosis of complex incidents to ensure quick resolution and minimal disruption to users.Foster a strong client service orientation by ensuring that the Service Desk meets or exceeds agreed service levels.Build and maintain positive relationships with stakeholders at all levels, modeling exemplary workplace behavior and delivering on allocated tasks and projects reliably. To succeed in this role, you will need to demonstrate: Advanced desktop support skills, including proficiency with:Windows 11Microsoft O365 applications (including Teams)Active Directory user and group managementDesktop cybersecurity tools and processesiPhone and iPad troubleshootingStrong knowledge of Service Desk management tools (e.g., ServiceNow incident and problem modules).Ability to effectively interact with individuals at all levels within the organization, including senior management.Experience in a Government Department is beneficial but not essential.This role is due to commence ASAP, for a 6-month period, with the possibility of extension and is located in Brisbane CBD. Working full time, Monday to Friday between the hours of 8:00am-4:30pm, you will be paid an hourly rate of $66.86 plus super.
If you are passionate about providing high-quality IT support, enjoy problem-solving, and are committed to delivering exceptional client service, we encourage you to APPLY NOW!
For more information, contact Maria on 07 3239 2587. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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