How will I help?
This role is part of the Infrastructure and Service Management team and liaises with Tech Leads and Business Analysts. As a Developer within the Customer Apps (forms) portfolio, you will be responsible for the development of enhancements large and small to the ServiceNow platform. Working within an Agile squad structure, you will work closely with the aligned Product Owner, Business Analyst, Tech Lead, Software Engineer and other Developers to ensure that all development and configuration activity follow a consistent process and are of high quality, delivering a great customer outcome.
Your role will include:
Work in an Agile or Scrum software development environment
Work within the SAFE framework as part of a Release Train
Work with BA's, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
Document detailed designs and estimations
Use your technical skills to develop the solution and provide peer support and guidance
Contribute to the efficient operation of the squad and overall release train.
What do I need?
Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
Strong expertise with ServiceNow configuration, customisation, and administration
Relevant certifications of ServiceNow CSA and CAD
Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, integration hub and custom Service Portal widgets
Extensive functional knowledge of ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal.
Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
Proficiency in programming languages, such as C, C++, Java, Python or .NET is desirable
How do I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ****** .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ****** .
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