Join Criterion - Family Owned Since 1981. Certified GREAT PLACE TO WORK (Great Place to Work ANZ 2024, Human Resources Director 2024)
02nd December, 2024
Why Join Us? Criterion Industries, an Australian family-owned business since 1981, excels in delivering superior-quality building solutions. Our innovative products cater to the commercial and residential building industry. Rooted in our core values - Energetic, Committed, and United - we pride ourselves on delivering excellence and fostering a collaborative, supportive work environment.
Criterion is a certified Great Place to Work (Human Resources Director 2024, Great Place to Work May 2024-May 2025).
About the Role We are seeking a motivated individual for the role of Despatch and Trade Desk Assistant at Criterion Industries WA. This role combines face-to-face customer service, phone sales, and efficient delivery scheduling. If you're ready to bring your skills to a vibrant team, this opportunity is for you!
Your Skills: Customer Service Experience: Previous experience in both face-to-face and phone customer service.Computer Proficiency: Intermediate skills in Outlook and ERP systems, along with experience in sales order entry.Interpersonal Skills: Ability to work successfully with a diverse range of personalities.Language and Mathematics: Intermediate proficiency in mathematical and English grammar intelligence.Communication: Fluent English speaking skills with a keen attention to detail.Ability to perform under pressure, manage multiple customers and requirements at once while adhering to standard processes.Preferred Skills: Industry Experience: Previous experience in the office fit-out industry or similar products (Aluminium Extrusions, Door Hardware, Timber Doors).ERP System Knowledge: Familiarity with Microsoft Business Central ERP system.Microsoft Office: Experience in Microsoft Excel and Word.Local Knowledge: Some knowledge of Perth CBD and surrounding areas.What the Role Involves: Serving customers face-to-face and taking phone sales orders.Processing sales orders, PODs for pick-up orders, and payments for pick-up orders.Providing ETAs to customers and managing the daily delivery truck schedule.Proactively communicating with clients about delivery times and advising on delays.Following up with purchasing/production regarding ETAs when required.Processing returns/credits and tracking backorders.Assisting with warehouse order picking as needed.What we offer you: Competitive Salary: From $70-$80k PLUS superannuationOpportunities for skill development and growth within a collaborative work environment - clear development pathwaysFree on-site parking.Recognition programs to celebrate your achievements (Cheers for Peers and Values Awards)Closure across Christmas/NY PeriodCertified 'Great Place to Work'!If you are ready to embark on a role that blends customer service excellence with efficient delivery scheduling, apply now to become our Despatch and Trade Desk Assistant.
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