We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability.
If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.
Talk to us about how this could work for you.
Positions.
Two available positions: - 357328 - 357795 Hours per fortnight 73.50 hours per fortnight - flexible options available.
Duties Assist the ICT Operations team in the provision of an ICT Service Desk to staff and clients of DoJ ICT Services.
Provide advice to clients and participate in the support, management and maintenance of the Department's IT environment.
Undertake the installation and replacement of IT hardware and software as part of the Agencies IT procurement process.
Carry out routine tasks associated with software selection, installation, maintenance and support.
Prepare and maintain documentation and work instructions in the ICT Operations knowledge base.
Assist in maintaining accurate records of Departmental hardware and software assets.
Assist the maintenance and facilitation of Video Conferencing Services to the department.
Essential Requirements Current Driver's License.
Pre-employment Checks The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted: 1.
Pre-employment checks • Arson and fire setting • Violent crimes and crimes against the person • Sex-related offences • Drug and alcohol related offences • Crimes involving dishonesty • Crimes involving deception • Making false declarations • Malicious damage and destruction to property • Serious traffic offences • Crimes against public order or relating to the Administration of Law and Justice • Crimes against Executive or the Legislative Power • Crimes involving Conspiracy 2.
Disciplinary action in previous employment.
3.
Identification check.
Desirable Requirements Relevant tertiary qualifications, or substantial progress thereto.
A minimum of three years' experience in a Service Desk environment.
ITIL Service Management Foundation certificate.
Recent experience relating to video conferencing support.
Download the Statement of Duties and any Associated Documents Statement of Duties (Various) Desktop Support Services Officer.docx Statement of Duties (Various) Desktop Support Services Officer.pdf About the Department of Justice (Office of the Chief Information Officer).DOCX About the Department of Justice (Office of the Chief Information Officer).pdf Information for Applicants (DOJ) Short Form Application.docx Information for Applicants (DOJ) Short Form Application.pdf FAQs Short Form Application.docx FAQs Short Form Application.pdf How to apply To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
We do not require a separate statement addressing the selection criteria.
Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information.
Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 3652.
For more information Matt Burgess ICT Client Services Manager ****** Phone: +61 3 6232 7743 Reasonable Adjustment Queries Organisational Development and Design Team (03) 6165 7603
