Company: Australian Red Cross Lifeblood
Provide first-class customer service, IT support, and troubleshooting for 1st and 2nd level desktop issues across LifebloodFixed-term full-time position until February 2026 - South Australia location$70k - $80k + Superannuation + Salary PackagingAbout the role We're looking for an Onsite Services Officer to provide hands-on end-user support throughout South Australia. You will provide first-class customer service, IT support, and maintain excellent Service Call management by providing local and remote diagnosis, troubleshooting, and resolution of 1st and 2nd level desktop issues related to hardware, software, or peripheral devices.
Sound interesting? Here's what we are looking for; Outstanding communication, collaborative & coordination skills gained through previous work experience in a similar positionSeveral years' work in service desk support as well as relevant onsite services experience for a number of yearsSuperior knowledge of enterprise-level desktop related IT hardware and the configuration of components and driversPrior experience in issues, troubleshooting, and resolution of enterprise-level desktop IT hardware, software, and peripheralsNetworking principles and infrastructure knowledge as well as MS Exchange and Microsoft products for use in a LAN environmentAbility to work autonomouslyProven ability to work as part of a service-oriented teamExcellent time management skills & ability to prioritise & manage conflicting critical issues/technical problemsThis is a fixed-term full-time opportunity until February 2026. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.
Thrive in a diverse culture that cares for your wellbeing We're a diverse and inclusive bunch. We're proud to foster an environment where all people can come together to achieve their very best. Whether it's workplace safety or work/life balance, we look after our employees' varying needs. As part of the Lifeblood team, you'll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.
Next steps When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed.
If selected, you'll be required to complete a few background checks and we'll help you through this process. If you require any adjustments during the recruitment process, please reach out to us.
For further details on this position, please contact Tayler on . Please note we cannot accept applications via email so please apply online.
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