Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.
We're excited by the fact our team is continuing to expand. We're on the hunt for a Desktop Support Officer to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.
Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms, although the bulk of the server and network elements will be managed by our specialist teams.
Here's what you'll be doing: Ensuring the smooth day-to-day operations of the customers' operations. Developing a friendly bond with customers. Collaborating with colleagues to determine processes that require improvement or can be handled more efficiently. Seeking customer feedback on your performance and actively attempting to continuously improve. Identifying problems or requests without an existing process and collaborating with peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with peers in other teams across our business to ensure successful outcomes for the customer. Here's what you'll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their devices. A keen interest in technology and a strong desire to ensure optimal functioning of all technology. Effective communication skills when troubleshooting technical issues, remaining calm and articulate. A positive attitude and can-do mindset, with a proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing effective communication with a wide range of stakeholders. Flexibility in handling unusual situations to accommodate out-of-the-ordinary circumstances. Why You'll Love Working Here: Hybrid working with team anchor days to support collaboration. Extensive training and development opportunities for continual growth. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for personal needs. Fun team events to celebrate achievements and connect with colleagues. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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