Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations.
We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.
And we're not stopping there.
We're excited by the fact our team is continuing to expand.
As we grow, we're on the hunt for a Desktop Support Officer to deliver high-quality, onsite technical support to our customers.
The role is full-time and will require you to be onsite at our customer site.
Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude.
You will have the opportunity to interact with a wide array of technology, including both mac and PCs, tablet devices, server systems, network infrastructure, and voice platforms, although the bulk of the server and network elements will be managed by our specialist teams.
Here's what you'll be doing: Ensuring the smooth day-to-day operations of the customer's operations.Developing a friendly bond with end-users.Collaborating with colleagues to identify processes that require improvement.Seeking customer feedback on your performance and actively working to improve results.Identifying problems or requests without existing processes and collaborating to develop and implement solutions.Keeping documentation and procedures up to date.Taking ownership of day-to-day technology issues and liaising with external 3rd party organisations.Collaborating with peers across the business to ensure successful outcomes for customers.Here's what you'll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues.A keen interest in technology and a strong desire to ensure all technology is functioning optimally.Effective communication skills when troubleshooting technical issues.A positive attitude and can-do mindset, supported by a proven track record of helping others resolve technical issues.Excellent verbal and written communication skills for effective interaction with stakeholders.Flexibility in handling unusual situations, such as adjusting work schedules.Why You'll Love Working Here: Our company is more than just a workplace; it's a hub of inspiration and creativity where employees love to work!
Here's why: Hybrid working with team anchor days to support collaboration.Extensive training and development opportunities for continual growth.Extensive discounts and benefits to maximise your money.A choice of your IT equipment to maximise your success.Fun team events to celebrate achievements and connect with colleagues.CT celebrates diversity and enables every voice to be heard as we create the world we want.
Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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