Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom's customers. Aligned to our customers' business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment, and relocation services.This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident; no visa sponsorships are provided.Please note that we have full-time permanent and some fixed-term (12-month) positions available.What you'll doAt the moment, as Desktop Support Engineer, you will be focused on:Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.Assisting new users with their IT hardware collection and setup.Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment-ready prior to release to customers.Recording all customer contacts in the appropriate ITSM tool.Keeping commitments to customers with regard to progress updates.Using tools and processes to deliver services to customers in accordance with SLAs.Proactively managing and maintaining customer infrastructure as directed.Initiating and driving service and process improvement.We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders' changing requirements, which can mean we evolve in our roles to meet those needs.What you'll bringRequired experience:Exceptional customer experience with regard to end-user services.The ability to prioritise work to ensure achievement of all service level agreements.Sound knowledge of laptops, desktop PCs, printers, media and audio-visual equipment, BYOD, and mobility.Nice to have:Excellent verbal and written communication skills and the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.Why join us here at Datacom?Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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