Temporary | Excis Compliance ltd | Australia Posted On 10/10/2024 Job Information IT Services Work Experience: 1-3 years Salary: 5,300 AUD Monthly City: Clayton South State/Province: Victoria Zip Code: 3169 Job Description We are looking for a talented Level 1 Desktop Support Engineer in Melbourne, Australia.
This position is a year contract position with a possibility to renew.
We do not sponsor any visa or work permit.
Therefore, candidates must have legal working permits themselves.
Responsibilities include but are not limited to: Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
Troubleshooting Windows & Mac OS platforms including mobile devices running Apple i OS & Android mobile OS.
Setup and configuration of end user desktops, laptops, hardware, software, printers, mobile phones and peripherals.
Guide users with step-by-step instructions on installing applications.
Document and record incidents, service requests and their resolutions in the internal ticketing system.
Direct unresolved issues to the next level of support personnel.
Help create technical documentation and manuals (KA) for known issues.
Image and deploy laptops/desktops/tablets to end users.
Asset Management (stock level check, tracking, receiving, preparing and shipment of assets).
Coordinating office moves.
Collect inventory (Serial Numbers / Asset Tag / Service Tag of all devices).
Collect rack elevations if any.
Note anything that is in operations from the floor.
Collect photos of the rooms and racks (Front and Back).
Provide White Glove support to identified onsite VIPs, including expedited end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executives, and custom onboarding processes for executives.
Skilled to identify network devices and take instructions for smart hands and eyes for IMAC devices.
Requirements What we're looking for: Technical expertise: A bachelor's degree in Computer Science or a related field and relevant certifications (e.g., Comp TIA A+, MCP).
Hands-on experience: At least 18 months of experience in IT support.
Problem-solving prowess: A knack for identifying and resolving technical challenges.
Strong communication: Excellent interpersonal and customer service skills.
Adaptability: The ability to thrive in a fast-paced and ever-changing environment.
Availability: Willingness to work off-hours and weekends when necessary.
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