Desktop Support Engineer

The Offer Opportunity to make a positive impact Leadership Role Excellent career development opportunities The Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed. Ensuring all standards and procedures are followed and maintained. Answering queries and resolving issue relating to usage of standard applications and IT services. Providing monthly help desk reports. Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements. Ensuring overall system and server uptime, availability, reliability and security. Liaising with 3rd party vendors, IT providers, etc. for specific requirements. Troubleshooting system/server issues or outages. The Profile You possess a Degree/Diploma in Computer Science, Engineering or related field. You have at least 4 years experience, ideally within a Helpdesk / Technical Support or System Administrator role. You have excellent communication and interpersonal skills. You have working knowledge of ITSM, Cisco, O365, Outlook, SCCM and L1 Support You are a strong team player who can manage multiple stakeholders You possess strong analytical skills and are comfortable dealing with numerical data You are highly goal driven and work well in fast paced environments The Employer Our client is looking for Desktop Support Engineer.