Job Description About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
Our 774,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com.
Join Accenture and help transform leading organisations and communities around the world.
The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Choose Accenture and make delivering innovative work part of your extraordinary career.
Job Description: Desktop Support Engineer to join our IT Helpdesk team in Australia.
This hands-on role requires a tech-savvy professional with strong troubleshooting abilities, excellent communication skills, and a client-focused approach.
Please note that this role requires daily presence in the client office; there is no remote or work-from-home option available.
Travel may be required between Head Office location and other supported locations.
Key Responsibilities: Provide hands-on, on-site technical assistance for desktop and laptop hardware, software applications, and peripherals, ensuring minimal downtime for end users.
Diagnose and resolve technical issues, including operating system errors, network connectivity problems, and application malfunctions, using effective problem-solving techniques.
Install, configure, and maintain IT equipment, including workstations, printers, AV/Meeting room equipment and mobile devices, following company standards and security protocols.
Assist in managing IT inventory, including tracking equipment and ensuring that supplies are readily available for replacements and repairs.
Work closely with other IT team members to identify trends in support requests and propose improvements to processes and systems.
Deliver exceptional customer service by communicating clearly and effectively with users, understanding their needs, and providing timely updates on the status of their requests.
Support Office 365, Active Directory, and VPNs.
Maintain accurate records of support tickets, including detailed documentation of issues, resolutions, and escalation processes, ensuring knowledge sharing within the team.
Job Qualifications (Must Have Skills) Demonstrated experience with: Windows & Mac OS, M365, ServiceNow, Active Directory, Azure MFA Mobiles/Tablets – Android/Apple Intune/SCCM Standard and Multi-function print devices Workstation Networks Configuration Knowledge of networking concepts and components Voice Communication Video Conferencing across various platforms Familiarity with ServiceNow or similar ticketing systems.
Ability to prioritize tasks in a fast-paced environment.
Strong problem-solving skills and a proactive approach.
Preferred Certifications - CompTIA A+, Microsoft, JAMF or similar Communication and Customer Support skills with the ability to communicate in non-technical terms Benefits of working at Accenture: 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities.
Certified as a Family Inclusive Workplace Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
#LI-GM #LI_GM show more show less Qualifications Equal Employment Opportunity Statement for Australia: At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email ****** and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.
Locations Brisbane, Melbourne, Sydney Equal Employment Opportunity Statement for Australia At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email ****** and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action.
To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.
Learn how Accenture protects your personal data and know your rights in relation to your personal data.
Read more about our Privacy Statement.