Desktop Support Consultants

About Our ClientOur client is a leading healthcare provider, committed to delivering a range of medical services to the community. They are a large organisation with over 10,000 dedicated team members spread across various departments, all working together to provide superior health services.Job DescriptionProviding first-line support for MS Teams and Authenticator related issues.Walking the floor to identify and troubleshoot any problems.Assisting end-users with their queries related to these applications.Documenting and escalating complex issues to the IT team.Maintaining confidentiality and following healthcare regulations.Providing excellent customer service to staff and patients.The Successful ApplicantA successful Desktop Support consultant should have:A background or strong interest in IT, with the ability to troubleshoot hardware and software issues.Excellent communication skills, with the ability to explain complex issues in simple terms.A patient and empathetic approach, understanding the importance of customer service in a healthcare setting.A proactive attitude, with the ability to identify and resolve issues before they escalate.A strong commitment to maintaining patient and staff privacy and confidentiality.What's on OfferThis position is a short term assignment spanning over a few weeks to assist with the 'Go live', there are opportunities based all over Melbourne including regional.The opportunity to work within a large and respected healthcare provider.We welcome all suitable candidates to apply for this exciting opportunity to contribute to the healthcare technology sector.
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