Desktop Support Analyst

About Our Client Our client is industry leading and well advanced in the technology and IT space. Based in Perth, they are looking for highly skilled candidates to join their growing team. Job Description The key responsibilities of the role include (but not confined to):Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channelsEnsure Incidents and Service Requests are completed within the defined SLA timeframeIdentify opportunities for Continual Service Improvement within the IT ServiceDesk and other IT Operations teams keeping stakeholders up-to-date with progress and resolution of assignedIncidents and Service RequestsCreate and maintain high-quality knowledge articles within the ITSM toolsetProvide TechHub support services, onsite support and site visits when required The Successful Applicant To be successful in this role, the following qualities and experiences will be considered favourably. Excellent communication, problem solving skills and demonstrable customer service skillsExperience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)Excellent PC hardware and software troubleshooting skillsExtensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applicationsAbility to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitudeA working knowledge of the ITIL frameworkITIL Foundations (desirable) What's on OfferCompetitive SalaryIn-house discountsFlexible working arrangementsOpportunities to grow your careerPaid parental leave for primary and non-primary carersDedicated wellness programsDiscounted private health insurance
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