Desktop Support Analyst Permanant full time position Generous not-for-profit salary packaging to increase your take home pay! Flexible working arrangements About us
Jewish Care Victoria is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria, servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture.
About the position The Desktop Support Engineer will be the primary point of escalation for the IT Service Desk team, logging, updating and resolving IT incidents and requests within agreed time frames and escalating when necessary to ensure resolution. Strong customer focus and IT technical skills are critical for this role. The successful candidate will complete a variety of tasks including:
Ensure all customer complaints are recorded and escalated to the IT Operations Manager. Ensure IT Support response times and resolution times are within defined service level agreements. Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc. Maintain appropriate configuration standards and procedures. Report on progress of assigned tasks and identify and communicate risks and issues as they arise. Build effective relationships with stakeholders. What you will bring At least 5 years' experience working in Desktop Support. Technical desktop support skills including computers, laptops, phones, printers, network patching, Wi-Fi etc. Tertiary qualification in IT or relevant field. A strong customer service focus and excellent communication skills. Strong technical problem-solving focus. Experience and understanding of Active Directory, Group Policies, DHCP, DNS, TCP/IP. Experience configuring and supporting Mobile Devices (Android and iOS) including MDM platforms (Airwatch). The benefits of working with Jewish Care Generous not-for-profit salary packaging to increase your take home pay! Employee Assistance Program for you and your family. Staff Referral Bonus Program. Free onsite staff car park at our aged care facilities. Career development & advancement encouraged. We want your opinion and your experience. Be heard in your workplace. If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients appeals to you, click APPLY now. A career you love and an organisation that will nurture your career is simply a click away.
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