OverviewDo you want to build an impactful career to change the world for the better?
Geosyntec has an exciting opportunity for an enthusiastic, independent, resourceful, and experienced Desktop Support Technician II, to join our growing Information Technology team to ensure company systems and networks are always designed, developed, deployed, and managed with an emphasis on strong, effective security and risk management controls. A strong focus on customer service for regular interaction with company employees to identify and resolve problems expeditiously, following established standards and procedures, is required. This position would work out of our Brisbane, Australia office with the option to participate in our company's hybrid work program, working in the office two or three days a week and from your home office.
Geosyntec is an innovative, international engineering and consulting firm serving private and public-sector clients to address new ventures and complex problems involving our environment, natural resources, and civil infrastructure. Our engineers, scientists, technical and project employees serve our clients from offices across the world. Ranked by ENR as one of the top environmental engineering design firms, Geosyntec is internationally known for its technical leadership, broad experience, and exceptional client service.
We invest in our people. Each employee is unique, and your career at Geosyntec will be too. We offer competitive pay and benefits and well-being programs to support you and your family.
To Learn More Visit: http://www.geosyntec.au.
Essential Duties and ResponsibilitiesPerform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies;Perform the imaging of computers using SCCM, creating bootable USB drives;Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy;Support intermediate to advanced Office 365 services;Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, antispyware, etc.);Efficiently manage, research, and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment (telephone, email, and tracking systems);Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction;Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc.;Compose supporting technical documentation as it relates to this position; andCross-collaborate with other IT operating segments as needed.Skills, Experience and QualificationsSenior Secondary Certificate of Education.Tertiary degree (Bachelor's, U.S. equivalent) or Technical and Further Education (TAFE) certification equivalent in Information Technology or related field. (preferred)Microsoft Office 365 Fundamentals (required), Certified Modern Desktop Administrator Associate (preferred), or equivalent Microsoft certification in Windows Operating System 10 min. (required)Apple certification. (preferred)At least 4 years of relevant experience in an intermediate to advanced computer, laptop, and mobile device support role or an equivalent combination of education and experience. (required)Experience and/or related course work in Computer Science, Information Technology application, or related discipline related to this position. (desired)Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations. (required)Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications. (required)Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client facing technologies. (required)Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy. (required)Experience providing end-user call support, prioritization, and escalation of service needs. (required)Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues. (required)Ability to handle multiple tasks to completion and through to customer satisfaction. (required)Proven organization/planning, customer service, and response skills. (required)Flexibility to travel to company offices throughout Australia, as needed. (required)Valid Australian driver's license and satisfactory driving record for business travel. (required)Visa sponsorship is not available for this position; current and valid work authorization for Australia without a current or future need for employment sponsorship. (required)
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