About the job:
Rex Technologies, a leading IT Infrastructure services provider, is hiring for a Desktop Support Engineer for our clients globally. Below is the job description as well as the company's details for your reference.
ABOUT US:
Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic vendor-agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end-to-end support at every stage of the IT hardware lifecycle, from consulting, procurement, maintenance support, to Green Disposal and data destruction – all under one roof. Rextech Global propagates agility and delivers service excellence to our customers comprising Global Multi-National Companies across more than 180 countries worldwide.
JOB DESCRIPTION: - Desktop Support Engineer
Roles & Responsibilities:
Provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Provide Break Fix, fault diagnosis, and resolution.
Provide fault analysis to customer's various core operating systems and platforms and apply desktop fault resolution for the approved application suite.
Required Technical Skills:
Ticketing Systems – ServiceNow / ITSM/ CA
PC Building using SCCM
Active Directory, GP Update, Re-imaging of Laptops, BitLocker
Network Printers, Networking, Installations & Troubleshooting
Functions include:
Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Excellent communication, relationship-building, and internal customer service skills.
Willingness to work off-hours and weekends when required for projects or emergency support.
Provide first-level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot Windows 11, Windows 10, Microsoft Office 2019, 2021, and 365, Cisco Jabber, and other authorized desktop applications.
Basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Provide L1-L2 support to non-network attached printers.
Job Type: Freelance
Pay: From $21.38 per hour
Schedule:
On call
Licence/Certification:
CCNA or experience needed (Preferred)
Work Authorisation:
Australia (Required)
Location:
Gold Coast QLD (Required)
Work Location: In person
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