Deskside Support Specialist

Provide technical support either by phone, remote access or deskside visits as needed. Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support. Smart Hands and Feet support if required. Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service. IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software. Skill Requirements: Excellent experience as a desktop technician, computer technician or IT support in a professional business environment. Must have excellent customer service skills working with end users and VIPs. Experienced in supporting MS Office applications (Office 2003-2016). Windows OS 7 and 10. Knowledge of WAN/LAN Technology. Basic knowledge of Network Topology LAN/WAN. Cisco Switch installation and configuration as per Config template. Knowledge to provide remote access of network devices (Switch/WLC) connected to LAPTOP via Console cable. Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment. Knowledge of ticketing system or equivalent. Skype knowledge. Delivery Model:
Onsite Support ServiceJob Type:
Full TimeJob Location:
Australia, China, India, New Zealand, Singapore, United Kingdom, United States. #J-18808-Ljbffr