Deskside Support Specialist

Provide technical support either by phone, remote access or deskside visits as needed.
Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support.
Smart Hands and Feet support if required.
Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service.
IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software.
Skill Requirements: Excellent experience as a desktop technician, computer technician or IT support in a professional business environment.
Must have excellent customer service skills working with end users and VIPs.
Experienced in supporting MS Office applications (Office 2003-2016).
Windows OS 7 and 10.
Knowledge of WAN/LAN Technology.
Basic knowledge of Network Topology LAN/WAN.
Cisco Switch installation and configuration as per Config template.
Knowledge to provide remote access of network devices (Switch/WLC) connected to LAPTOP via Console cable.
Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment.
Knowledge of ticketing system or equivalent.
Skype knowledge.
Delivery Model: Onsite Support Service
Job Type: Full Time
Job Location: Australia, China, India, New Zealand, Singapore, United Kingdom, United States.
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