12 months contract role with possible extension.
Attractive hourly pay rate up to $160/hour + Super.
Hybrid work (WFH + Canberra office).
Immediate start!
PURPOSE OF THE ROLE:As a part of your role, you will offer a suite of business analysis and UX design services aimed at a variety of initiatives within the Government to enable the business areas to deliver quality and customer-focused outcomes for the Territory.
Key AccountabilitiesAs a member in a multi-disciplinary team, lead research with customers using co-design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.
Develop documentation identifying business problems, research findings and create artifacts to map user pain points, journey maps, service blueprints and personas to support timely project delivery.
Communicate concepts through storytelling and prototypes ranging from low to high fidelity (including for example wireframes, click-throughs, interactive prototypes).
Identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.
Contribute / lead work to develop estimates for human resourcing efforts / cost for design activities, and discovery and design phases.
Work closely with other areas within the organisation to promote the value of a great design in achieving positive business and community outcomes.
Identify and adopt relevant industry trends into the work of the sections that enable innovative government service delivery.
ESSENTIAL REQUIREMENTS:Possess excellent interpersonal, customer service and communication skills.
Experience in dealing with a diverse range of clients, professionals, staff, and community members.
It is highly desirable if the candidate has worked in legal or financial sectors.
Investigative, analytical, and problem-solving skills are also necessary.
If this sounds like you, please submit your resume by clicking the 'Apply Now' button.
For further information about this role, please contactElzinaator drop an email to .
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