Customer Experience | Sydney, Australia | Remote, Remote | Full-Time
Our Design Operations team is a multi-disciplinary team focused on ensuring more effective designers and a more efficient Design organization. We operationalize and improve design practices, systems, and tools that drive craft excellence and efficiency – at scale.
As Design Operations Lead, you will: Lead as a strategic partner: You will understand the big picture and drive overall success, while tactically delivering incremental value for the team and the company. As an embedded DesignOps partner, you will partner with the Head of Design and their leadership team on org-level design initiatives. You will focus on leading operating cadences, and scaling practices that improve quality and effectiveness. You will be a "go-to" partner – always one step ahead, anticipating needs, identifying painpoints, and implementing solutions to enhance the effectiveness of design teams.
Bring strategy to action: Leading multiple workstreams, you will lead collaborative efforts to improve work management practices, instill effective team practices, and ensure alignment on a global change strategy. You will run complex -- often ambiguous -- programs. You will establish processes and governance and partner with Leads to provide clear guardrails while empowering teams to move quickly.
Role model communication and influence: You will lead through influence. Promoting shared understanding, and collaboration across teammates, leadership, designers, and partners. You will know when to drive, when to coach, and when to dive in.
Improve Design Ops excellence: As a senior member of our team, you will help our Design Operations team improve operational best practices, strengthen feedback and learning loops, implement our long-term strategy, and lead efforts to deliver measurable outcomes within the team and across the broader Design organization.
Does this sound fun to you? You might just be the person we're looking for.
To be successful in this role, you: Are a problem solver. You think fast on your feet, come up with solutions to important situations, are swift to decision, and take calculated risks. You seek out opportunities to improve - always searching for new knowledge and new ideas. You experiment, take lessons from failure, and iterate.
Are an excellent communicator. You know how to connect with people all over the globe at multiple levels of seniority. You understand the importance of translation and you know how to communicate complex ideas.
You are a multiplier at all levels. You are a team player who seamlessly collaborates with diverse teams to navigate challenges. You are a multiplier who recognizes the skills around you and you inspire and motivate others to deliver their best work.
You are a systems thinker. You always have a line of sight to the big picture. You're constantly looking to connect the dotsand solve the root problem – not just the immediate symptom.
Love operations. You're organized, proactive, and excel in the details. You recognize the importance of long-term goals and are committed to success. You break down complex tasks and fine-tune operations to ensure that every piece of the puzzle fits just right.
Your background 6-8 years of relevant professional experience delivering programs that affect people and processes, ideally in design operations, consulting, or business operations
Expertise in design practices and methodologies, product development lifecycle, and measurement & evaluation
Strong program management and stakeholder management skills
Experience driving change management across a large, globally distributed organization
Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes
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