Management - Universities, Other (Education & Training)Full timePosition Based at La Trobe University Bundoora Campus3 year Fixed Term contractChampion a strong continuous improvement cultureAttractive salary packing for the ideal candidateAbout the positionThe Deputy Director, Student Advising plays a key role leading the University's student success and retention strategies, through the effective design and delivery of evidence-based student advising programs and services.This role leads a large first point of contact resolution service for all inbound and outbound student advisory services via an omni-channel contact centre operation, and a case management team of student advisors with specialist expertise in academic disciplines, international support, accessibility, and online delivery. This role is accountable for the end-to-end student experience and quality of service that enhances student outcomes through student advising with measurable impact.This senior leadership role partners with senior key stakeholders across the University, and our diverse student community, to deliver on the strategic goal of delivering an outstanding student experience that is engaging and academically successful.Skills and ExperienceTo be considered for this position, you will have:Highly developed communication skills with an ability to lead and motivate others, to resolve conflicts and to confer with peers in other higher education organisations, to determine best practice approaches in program/service delivery.Demonstrated ability to engage effectively and persuasively with senior colleagues through a superior ability to interact collegiately and negotiate effectively with a wide range of university stakeholders.Extensive knowledge and skills and extensive experience in the Australian University sector, or a breadth of professional experience in industry; desirably with formal qualifications beyond a first undergraduate degree.Knowledge of and experience in implementing data informed, innovative and customer focussed solutions for information management and customer service.How to applyOnly candidates with Full Working Rights in Australia may apply for this position.Please submit an online application ONLY and include the following documents:An up to date resumePrevious applicants are not required to re-applyAboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
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