Details - Deputy Director, Student AdvisingJob no: 567860
Work type: Fixed Term
Location: Melbourne (Bundoora)
Categories: Student Services
Full TimePosition Based at La Trobe University Bundoora Campus3 year Fixed Term contractChampion a strong continuous improvement cultureAttractive salary packing for the ideal candidateAbout the position The Deputy Director, Student Advising will play a key role in partnering with divisions across the Students Portfolio to implement evidence-based retention and success strategies on behalf of the University. The Student Advising division are the first point of contact and resolution for all customer enquiries, providing seamless experiences through an omni-channel approach.
The incumbent is accountable for delivering the holistic, multi-tiered advising and support model that is integral to the Student Success and Retention Strategy. This role plays a central role across the University to give effect to the strategic goal of delivering an outstanding student experience that is engaging and academically successful.
Skills and Experience To be considered for this position, you will have:
Highly developed communication skills with an ability to lead and motivate others, to resolve conflicts and to confer with peers in other higher education organisations, to determine best practice approaches in program/service delivery.Demonstrated ability to engage effectively and persuasively with senior colleagues through a superior ability to interact collegiately and negotiate effectively with a wide range of university stakeholders.Extensive knowledge and skills and extensive experience in the Australian University sector, or a breadth of professional experience in industry; desirably with formal qualifications beyond a first undergraduate degree.Knowledge of and experience in implementing data informed, innovative and customer focussed solutions for information management and customer service.How to apply Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents: An up to date resumeAboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement. Advertised: 25 Sep 2024 AUS Eastern Standard Time
Applications close: 13 Oct 2024 AUS Eastern Daylight Time
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