Deputy Brec Experience Manager

About Us: Bunbury Regional Entertainment Centre [BREC] is the much loved and multi-award-winning performing arts centre and conference venue serving Bunbury and Australia's South West since 1990. BREC brings people together to share exceptional experiences.
BREC is committed to being an inclusive workplace. We welcome applications from people with diverse backgrounds including First Nations peoples, those from culturally and linguistically diverse backgrounds, those identifying as LGBTIQA+ and people living with disabilities.
BREC Values: Evolve or die! Champion Respect. Be like a Circus.
About You/The Role: As Deputy BREC Experience Manager, you are a dynamic leader with a passion for people and event management. Your experience in food and beverage operations, event planning or venue management makes you the ideal candidate for this hands-on role. You thrive in fast-paced environments, possess exceptional organizational skills, and are dedicated to delivering outstanding customer service. In this pivotal position, you will support the BREC Experience Manager in ensuring seamless delivery of a diverse range of events and operational requirements. Your responsibilities include overseeing event and front of house logistics, managing event delivery and mentoring team members to ensure high performance and accountability.
Your leadership will guide the Ticketing Coordinator, Volunteer Coordinator and casual staff, fostering an environment where teamwork and excellence flourish. With a keen ability to anticipate and meet customer needs, you will play a critical role in creating memorable experiences that keep patrons returning to BREC.
If you are a proactive problem-solver with a 'can do' attitude and a genuine love for event management, this role offers you the opportunity to make a lasting impact in a vibrant and inclusive environment. Join us in continuing BREC's legacy of exceptional experiences for all.
BREC Experience Team Objectives: With a special focus on BREC Event clients, artists, audiences and our BREC Volunteers, the BREC Experience team provide operational and event services that deliver exceptional experiences with BREC for all. The team drive acquisition and successful delivery of a wide range of business and private events [BREC Events]; recruitment, support and management of our BREC Volunteers; ticketing and other FOH services; plus food and beverage, cleaning and other operational services. Building and maintaining strong relationships with external commercial, local and community stakeholders, the team provide excellent and responsive customer service. By ensuring efficient and cost-effective delivery of year round activity in our venues, the team contribute to the long term sustainability of BREC.
Reports to: BREC Experience Manager
Direct Reports: Ticketing Coordinator, Volunteer Coordinator, Event and FOH Casuals
Classification: Live Performance Award, Level 8
Pay range: $70,000 to $75,000, plus 11.5% superannuation
Hours of Work: Monday – Sunday; Flexible hours as rostered. Frequent evening and weekend work is required. Regular BREC office hours are 0830-1700hrs Monday to Friday. Pre-approval must be obtained for overtime to be additionally compensated. Overtime may be awarded as time off in lieu (TOIL).
Other Benefits: 4 weeks annual leave, 10 days personal leave, plus other legislated entitlements, and 2 BREC Wellness Days will apply. The opportunity to experience live performance and attend shows at BREC.
Other requirements: Applicants must hold full work rights in Australia. On appointment, the successful applicant must supply current National Police Certificate, Working with Children Check, RSA and Approved Manager Certificates and a Food Safety Supervisor Certificate for Hospitality. These must be maintained throughout employment at BREC.
Start Date: Immediate or as negotiated.
Review Date: 12 weeks probation, then annually
Period of Notice: As defined by the LPA Award 2020
Key Position Responsibilities With the BREC Experience Manager & Volunteer Coordinator, oversee the delivery of exceptional customer service across all BREC Events and Front of House for live performances, ensuring a seamless and engaging experience for clients, hirers, artists, audiences and volunteers.Lead and mentor direct reports and casual team members, fostering a culture of high performance and accountability. Set clear performance expectations and provide regular evaluations.Working closely with the BREC Experience Manager and Volunteer Coordinator, manage rostering for box office and BREC Events, and ensure adequate coverage for live performances.Cover Box Office up to 7.5 hrs per week, relieving the Ticketing Coordinator or covering additional shifts.In partnership with the BREC Experience Manager, ensure efficient and effective Event delivery; managing all logistics and execution of BREC Events.Serve as Duty Manager for BREC Events, and as FOH Manager for occasional performance shifts, ensuring smooth operations and addressing any issues that arise.Partner with the BREC Administrator to maintain accurate event management records using Priava, ensuring data integrity and timely reporting.Collaborate with other teams to ensure accurate invoicing and reconciliation for BREC Events and operational expenses.Cultivate and maintain strong relationships with suppliers and vendors to guarantee timely delivery of services and products, adhering to budgetary constraints.Oversee the operation of BREC's Point of Sale system, ensuring full functionality and updating current stock information.Oversee inventory control processes to ensure adequate supply for events and operations including setting and maintaining par levels; ordering; monthly stocktaking; shopping and collecting external orders.Establish and/or maintain clear operational procedures for BREC Events, including opening/closing checklists and event preparation and set up protocols, to ensure consistent and efficient workflows.Clean, stock and ready bars for service for both BREC Events and live performances; and ensure operational readiness of other service areas (including foyers, bathrooms, green rooms and function rooms), maintaining high standards of health and safety.Ensure ongoing and routine maintenance and cleanliness of all operational areas, including food & beverage spaces, ensuring compliance with safety and hygiene standards and insurance requirements. Manage commercial kitchen inductions.Support the BREC Experience Manager, including acting as the BREC Experience Manager to cover leave periods.General Responsibilities Act as a brand ambassador for BREC at events and meetings as required, promoting the organization's values and offerings while building relationships with stakeholders and the community.Follow all policies & procedures and maintain a safe, secure and legal work environment.Develop & maintain positive, effective relationships with BREC staff, volunteers, suppliers and other stakeholders through appropriate communications and a positive attitude.Ensure personal presentation, punctuality and reliability which reflect BREC's corporate and community image.Maintain current RSA and Approved Manager Certificates.Maintain confidentiality of sensitive information resulting from involvement with other staff and users of BREC.Undertaking other duties that may reasonably be required from time to time.Essential Selection Criteria Proven track record in delivering exceptional service in live events and/or hospitality.Proven ability to mentor, manage and motivate a diverse team and to manage conflicts professionally.Demonstrated experience managing logistics for live events and front-of-house operations.Strong verbal and written skills for building relationships with stakeholders and team members.Demonstrated organizational skills including experience in rostering, inventory management and operational procedures.Familiarity with Point of Sale systems, event management software, Microsoft Office, SharePoint.Understanding of health and safety regulations and licensing requirements.Ability to identify and resolve issues proactively.Current Driver's License.Desirable Selection Criteria Familiarity with, or interest in, the arts and entertainment sector.Experience in financial oversight for events.Current First Aid Certification.TO APPLY Please email ******
1. A cover letter outlining your suitability for the role and how you meet the selection criteria. Tell us why this is the job for you!
2. Your Resume with two professional referees.
Deadline: 10am AWST, Wednesday 30 October 2024
Contact: Queries to the BREC Experience Manager on 9792 3135 or email ******
Download the full position description at https://www.bunburyentertainment.com/job-vacancies/
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