Job DetailsDeskside Technician IDeployment Technician IBeaverton, ORPosted: 10/8/2024Job ID#: 58684Job Category: Deskside Technician IPosition Type: Full TimeDuration: IndefiniteWho we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral device failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkWhat do you need to succeed?3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experienceExperience with basic hardware printer supportExperience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDPJob RequirementsKnowledge of multiple manufacturers and operating systemsExcellent troubleshooting capabilityAbility to work in a team environment as well as independentlyAbility to communicate technical information to technical audiencesExcellent verbal and written communication skillsAbility to complete assignments with no supervisionAbility to search internally/externally for support informationCustomer-oriented attitudeAbility to travel locally and in-state to support other sites, if applicableValid driver's license and proof of auto insurance, if travel is requiredAttendance and schedule adherence are requirements of this positionThis position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipmentKnows and applies fundamental concepts, practices and procedures of particular field of specializationWhat you'll getWork with brilliant minds, often within a global capacityComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much moreOpportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as wellWhy we're differentBrazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision makingPay Range: Based on Experience#J-18808-Ljbffr