Deployment And Implementation Liaison Officer

Deployment and Implementation Liaison Officer Branch: Program Kaartdijin
Division: Schools
Salary: Level 5, $101,098 - $105,254 per annum (pro-rata) (PSCA 2024)
Suitable applicants from previous process DOE897110 need not reapply. Program Kaartdijin is seeking to establish a pool of Deployment and Implementation Liaison Officers for fixed term, full-time vacancies which may arise during 2025 and up to the end of August 2025.
Appointments may be offered at any time for vacancies that commence during this period.
Program Kaartdijin has been established to develop a functionally fit, technologically robust solution to replace the current School Information System (SISClassic) and provide support for schools to manage their budgets and finances more effectively.
The Program's vision is to provide a contemporary administrative and finance solution connecting people, processes and systems for school communities now and into the future.
The replacement solution (Kaartdijin Solution) will be deployed to all public schools across Western Australia, which includes 830+ schools between now and 2026.
Compass Education has been contracted to deliver the school and student administration and timetabling components of the Kaartdijin Solution, while TechnologyOne has been contracted to deliver the financial component.
Together, these systems form an integrated solution.
Program Kaartdijin is currently deploying Phase 1 of the solution which includes the management of attendance, student wellbeing, and events in addition to primary school timetabling.
During this phase, schools will be operating both the current and new systems.
In 2025, Program Kaartdijin will commence deployment of Phase 2, which will include management of enrolments, finance, and secondary school timetabling.
At the conclusion of this phase, SISClassic will be decommissioned at the school.
From mid-2025, Program Kaartdijin will be deploying Phase 1 and Phase 2 concurrently.
The Role Are you looking for a challenge?
Are you interested in being part of a significant transformational change?
If so, join our dynamic and growing team!
We are looking for highly dedicated and motivated Liaison Officers to join the Implementation and Deployment workstream.
The Program values are:
Integrity in all we doOpen and transparent communicationCollaborative approach – Shared goals and objectivesCommitment and CooperationValue all contributionsExceptional customer serviceThe Liaison Officer role will be full time, based in the East Perth office on Brook Street.
Hours will vary between 7:30am and 9:00am start with 3:30pm and 5:00pm finish, on a rostered basis to provide support coverage to schools and the wider Program.
Contracts for this role may be up to 24 months.
As a Liaison Officer, you will be working closely with all schools in the rollout of the new Kaartdijin Solution.
You will provide high level customer service and support as you facilitate the schools' onboarding to the Kaartdijin Solution.
Within Program Kaartdijin, you will be collaborating with members from the Training, Communications, ICT, Schools, and Finance teams to deliver the solution.
As well as ensuring that our schools are actively engaged with the transition to the Kaartdijin Solution, you will contribute to and maintain operational requirements, including the development of quality processes, guides, and other supporting materials, with a focus on continuous improvement and the end user experience in mind.
Some of your regular tasks will include:
Configuring school's Compass platform and conduct checks within the system to ensure a quality standard, prior to schools going live with Kaartdijin.Building rapport to guide schools through the process, check-in, and influence action/progress with each school.Responding to school queries via telephone or Microsoft Teams relating to your assigned school's Deployment Journey.Triaging and responding to support requests for schools that are going live/are live with Kaartdijin.Working collaboratively with the Principal Project Officers (Liaison Officer Line Managers) and Program members to escalate any issues that cannot be resolved at the first level.The Liaison Officer position is a dynamic role which requires a high level of flexibility as your priorities can change on a day-to-day basis.
The role is suitable for people who are highly organised, adaptable, proactive, and pragmatic.
The team is growing and requires people who are team-focused, resilient, supportive, level-headed in high-pressure situations, and able to adjust individual priorities based on team and broader Program requirements.
Suitable applicants will ideally have a high level of practical experience and skills related to influencing change, possess strong planning and problem-solving skills, and can engage and build trust with stakeholders to deliver advice that is accurate and timely within a fast-paced environment.
Suitable applicants will need to demonstrate their ability to think fast and alternate between processes, as different categories of schools require a different approach.
Organisation is paramount as successful applicants will be dealing with a large number of schools in various stages of their journey at any one time.
While school experience is preferred, it is certainly not required.
We encourage anyone with the skills mentioned above to apply as training will be provided to all new staff.
The deployment team also currently has multiple documents, processes, and personnel to guide and support you through the tasks required of this position.
Experience in Microsoft Office products (Teams, SharePoint, Word, Excel, and Outlook) is highly desirable for this role.
Professional Benefits We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
11.5% employer contributed superannuation, increasing to 12% by July 2025.Generous leave entitlements including annual, personal, long service, and parental leaveProfessional development opportunities and study leave/assistanceAccess to salary packaging (in accordance with relevant industrial instruments)Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or take advantage of the free Yellow Cat bus service that stops outside our building entrance.
Additionally, various CPP parking locations are within walking distance.Want to know more? Full details of the role, selection criteria, and training requirements are listed in the attached Job Description Form (JDF).
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Be an Australian or New Zealand citizen, permanent resident, or have a valid visa with relevant work rights for the term of the appointment.Consent to a National Criminal History Check with the Department's Screening Unit.More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work-related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this positionA two (2) page statement addressing the following selection criteria as outlined in the attached JDF:2.
Demonstrated practical skills and experience in providing system implementation support at an organisational and operational level.
4.
Demonstrated practical written, oral, and interpersonal communication skills, with the ability to consult, negotiate effectively and maintain collaborative partnerships with internal and external stakeholders.
5.
Demonstrated well-developed ability to provide high-level customer-focused services.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time.
Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education's Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE946899
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Wednesday, 29 January 2025

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