As a Department Manager, you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development, and structured performance management for your team based on results, values, and leadership.
Key responsibilities: Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers you take action to maximise sales.Drive Hello Member program in line with country goals.Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.Together with your Visual Team, you ensure the implementation of the Commercial Handbook.Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team.Actively work with a talent pipeline in your department to support the business and store needs.QualificationsTo be successful in the role as a Department Manager, we believe you are a positive, inclusive, and creative leader who enjoys being on the shop floor with their colleagues and customers. You have a desire to learn and grow and share this passion with your team of Sales Advisors. Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results and you know that delegation to your team is key to their growth and achieving collective success as a store. In addition, you are communicative and socially confident, always fostering a positive interaction with colleagues and customers.
What you need to succeed: Customer centric mindset.Experience analysing commercial reports and formulating plans to maximize sales.Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.Demonstrates excellent communication and relationship building skills.The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.
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