We are a designer and manufacturer of patient-specific dental implants and prosthetics. Within the dental industry, we have pioneered fields of engineering to create some of the most advanced dental hardware in the market. We take pride in innovation, technical excellence, and superior product design and manufacturing.We're looking for a Dental Solutions Specialist to provide exceptional service, support, and training to dental professionals who use our digital solutions. Your role will help dental professionals improve their dental prosthetic design workflow and patient outcomes with our digital solutions. You will build long-standing, mutually beneficial partnerships with clinicians and work closely with the sales and marketing teams to ensure sales strategies are achieved.The role will also suit a surgical dental nurse or dental assistant who's looking to make the change and move into a corporate role. This is a 9-month maternity leave cover with potential for extension.In this role, you will:Provide technical support and troubleshooting assistance to dental professionals who use our digital solutions.Collaborate with cross-functional teams, including customer service, design, and production, to identify and escalate product issues as necessary.Provide technical and clinical expertise to dental professionals, diagnosing and resolving technical issues in a timely manner.Assist surgeons and dental staff in the effective use of Osteon Medical digital products.Maintain detailed records of customer interactions and technical support requests.Develop and maintain documentation, training materials, and knowledge base articles to improve the customer support experience.Provide product information, demonstrations, and training to customers in protocols, equipment, and devices.To be successful in this role you will have:Experience as a dental technician, dental nurse, dental assistant, or in providing customer support to dental professionals.Experience with digital dental technology such as intraoral scanning.Excellent written and verbal communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences.Ability to work independently and in a team environment, with a strong focus on collaboration and customer satisfaction.Strong understanding of dental anatomy, dental prosthetics, and implants.Experience assisting in dental surgeries is an advantage.Drive and passion are hard to generate when we're not feeling valued or having fun, so we make sure our Osteon Family are well looked after. We provide you with:A company experiencing exponential growth! As we grow, you'll have opportunities to grow.Support and collaboration, not just within your immediate team, but the broader organization as well - we're all super friendly!A collaborative workspace, with basketball and table tennis facilities which drives some fun competition during the day.Work-life balance.Career growth opportunities and recognition of employee performance.Social events and a great culture.Staff discounts across electronics, movie tickets, gift cards, and more!Apply now to embark on a rewarding journey with us in improving patient dental health!
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