Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator for our Southport office!
POSITION SUMMARY The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedule new appointments, enter patient data for billing purposes, communicate with patients in an efficient and empathetic manner, and generally keep the office stocked with necessary supplies.
KEY COMPETENCIES Welcoming/greeting patients with a welcoming, professional, and polished demeanorChecking-in patients to ensure they have all the necessary information in the patient management softwareCollecting co-paymentsChecking-out patientsClosing out and ensuring that registers are balanced dailyAbility to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.
)Scheduling patientsCalling to confirm appointmentsEscalating issues to Office ManagerOther duties and responsibilities as assignedTo successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.
Must be present by 7:45 am as clinic opens at 8:00 am.
Must be reliable.Flexibility to be accessible before and after hours based on business needPassing of satisfactory credit checkHS Diploma or higherAbility to work in a fast-paced work environment and under pressureAbility to balance registersStrong communication skillsMust exhibit ethical conduct & confidentialityHigh attention to detail and accuracyStrong computer skills; Eaglesoft and/or Denticon knowledge is a plusOutstanding organization skillsAbility to demonstrate independent thinking as well as a teamwork approach to job responsibilities.Dental front desk experience is preferred, but not requiredLanguage and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversationsBenefits: Dental insuranceHealth insuranceLife insurancePaid time offVision insurance
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