Permanent full-time role with above award wages and penalty rates Caring & supportive environment with room to grow Full induction/training and support The Company Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 200+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.
The Role This is an exciting opportunity to manage our highly rated dental centre in Maroubra. As a Dental Coordinator, you will be responsible for the ongoing success of the dental practice and will have the opportunity to grow as a leader.
The Responsibilities Manage the efficient running of day-to-day operations of the dental centre Support dentists at the centre and lead a team of dental assistants Implement initiatives to improve customer service and patient retention Uphold high levels of customer service and ensure excellence in patient care Proactively and efficiently book patient appointments, collect money owing, order supplies and coordinate logistics for lab work Follow-up with patients on appointments and make post treatment care calls Build a rapport with patients and dentists. Manage any concerns in a timely and respectful manner Work within the approved budget and implements cost-saving measures Maintain infection control and WHS requirements for the dental centre Interview and select exceptional candidates to join the team, when required Ensure the dental business maintains its accreditation and adheres to the quality management framework Maintain the front-office in a neat and presentable manner. Escalate repair and maintenance issues with applicable centre support team members (including technology, facilities etc.) Actively participate in internal initiatives and team challenges Most importantly, be the glue that holds the centre together About you A team player who is friendly, enthusiastic, and self-motivated with a customer-first attitude driven by kindness, integrity, and respect. Additionally, you must have:
Knowledge of D4W Software Past exposure in the dental industry Extensive experience in exceptional customer service Experience in preparing staff rosters Great time management skills and highly organised Understanding of infection control procedures Excellent communication skills An ability to handle pressure and multi-task The Benefits This is an opportunity to make a real difference and be part of a growing organisation.
A secure opportunity with the flexibility to work at any centre throughout Australia Ongoing professional development and career progression Grow with us - opportunity to apply for the FORWARD FRONTLINE by Primary Dental, our annual professional development program A fun, supportive culture with a team that loves to connect and celebrate achievements Comprehensive on-the-job training and support Supportive dental management team with decades of experience Uniform provided Discounts on dental treatments for you and your family Access to corporate staff discounts Evidence of immunisations will be required prior to commencement.
The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values-driven Company that invests in its' people through training and development and internal promotion. If you want to be a part of this first-class team, join the mission to help build a healthier Australia by Applying Now!
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