Demand Services Coordinator

Production, Planning & Scheduling (Manufacturing, Transport & Logistics) Full time
The Role: Lead, motivate and mentor a small customer service administrative team.Supervise staff reviewing outcomes, providing training and carrying out performance reviews.Provide Key Account Service – Monitor and review designated key accounts with respect to inventory and backorder management, order placement efficiencies, forecasting discrepancies.Identify sales opportunities through communication with existing customer base and leads generated through inbound platforms i.e.: CHAT, sample requests, E-shop.Operate CHAT platform with the aim of converting CHATS to sales.Monitor and promote growth of E-shop orders, particularly investigate COD customers to convert to E-shop.Maintain customer files across both Manage and Microsoft Outlook platforms.Develop and maintain up-to-date work instructions/Standard Operating Procedures (SOP's).About You: 3-5 years Customer Service Experience.Experience in a FMCG or Retail environment.Proven track record of leading a team.Ability to build and maintain positive working relationships and lead a team.Strong negotiating skills.Proficient data entry and computer skills in Manage and Microsoft Office.High attention to detail.How to apply: To apply online, please click on the apply function. Alternatively, for a confidential discussion, please contact Julia Liow on 0426 201 406 or ******.
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