The OpportunityWe are looking for a talented and competitive Service Manager.
In this role, you will be responsible for developing and executing business growth strategies, enhancing our service portfolio, fostering strong customer relationships, leading and developing a high-performing team, monitoring and reporting on performance, and managing the P&L of the service department.Responsibilities:Business Growth Strategy:Develop and execute strategies to expand our services business, identifying new opportunities and markets.Expand our Authorised Service Providers network.Collaborate with the leadership team to define business objectives, set targets, and create a roadmap for service growth.Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscapes, driving innovation and differentiation.Identify and implement new service offerings that complement our existing product portfolio, catering to the evolving needs of our customers.Work closely with cross-functional teams, including R&D and sales, to develop and launch new service initiatives, ensuring alignment with business goals.Continuously assess the market demand for services and drive service enhancements based on customer feedback and industry insights.Customer Relationship Management:Foster strong relationships with key customers, understanding their unique requirements and providing tailored service solutions.Collaborate with the sales team to identify upselling and cross-selling opportunities within the existing customer base, driving revenue growth.Implement customer-centric strategies to enhance customer satisfaction, loyalty, and retention, building a strong reputation.Team Leadership and Development:Lead a dedicated team of service professionals, fostering a culture of excellence, collaboration, and continuous improvement.Provide guidance and support to the service team, empowering them to deliver exceptional customer experiences and achieve business objectives.Identify training and development opportunities for team members, ensuring their skills and knowledge align with the evolving services landscape.Performance Monitoring and Reporting:Establish key performance indicators (KPIs) to track the growth and success of the services business, analyzing data and generating insights.Prepare regular reports and presentations for senior management, highlighting business performance, challenges, and opportunities.Utilize data-driven insights to make informed decisions, optimize service operations, and drive continuous improvement.Profit and Loss (P&L) Management:Assume direct responsibility for the P&L of the service department, ensuring financial targets and profitability goals are met.Monitor and analyze service-related revenue and costs, identifying opportunities for revenue growth and cost optimization.Develop and implement pricing strategies that balance profitability with competitive market dynamics.Collaborate with finance and accounting teams to prepare accurate and timely financial reports, including P&L statements.Provide financial insights and recommendations to senior management for informed decision-making.Additional Responsibilities and Tasks:Drive a positive culture by being a role model, promoting the company's values and mission, celebrating diversity, inclusion and belonging, and leading with empathy.Be a health and safety champion and drive zero harm and beyond.About You:Bachelor's degree in engineering or a related field (relevant experience may be considered).Proven experience (10 years) in growing and managing a services business, preferably in the critical infrastructure or renewable energy industry.Strong strategic thinking and business acumen, with the ability to identify growth opportunities and develop actionable plans.Excellent leadership and team management skills, with a track record of motivating and inspiring teams to achieve targets.Customer-centric mindset and a passion for delivering exceptional service experiences.Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.Excellent communication and interpersonal skills, with the ability to build relationships with internal stakeholders, customers, and partners.MOBILITY:Local travel to site as required.Limited interstate and overseas travel as required.Delta has a flexible working from home policy; however, this is a senior position and will likely require more time spent in the office with the senior leadership team.Ready to Lead?If you have the right skills, experience, and passion for succeeding in this role, please submit your cover letter and resume for consideration.Delta Electronics is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.#J-18808-Ljbffr