Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.Shark Ninja is expanding our APAC business and scaling it rapidly.
Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands.
Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing APAC business, in which ANZ plays a critical role.
As we continue to grow, we are looking for a Delivery Specialist to join our team.
This role will be based in Sydney.Position Overview: The Delivery Specialist will be responsible for providing Best in Class, high quality customer service by ensuring that delivery booking appointments and to store/DC deliveries are made in accordance with customer requirements and within SLA and requested delivery date.
Here are some of the EXCITING things you will get to do:Be the point of contact for customer delivery queries, order tracking working with third party transport team and visibility tools to respond quickly and update status to completion of deliveryMake sure that delivery appointments are made withing nominated delivery windows or requested delivery datesDocument and keep current delivery requirements documentation by customer and ensure access to the document for third party warehouse/transport teams, SN operations and commercial teamsensuring visibility to operations, customer champion and commercial teams escalating delivery challenges based on the root cause of the issueExpose reasons for why deliveries are help in distribution network, escalate to resolve root causesparticipate in planning transportation for peak period and event delivery needsSupport the business trouble shoot consumer deliveries to resolution as neededDevelop weekly metrics reportingExperience: Minimum of 3 years experience in a customer service operation with a similar scope and scaleAdditional prior experience in a logistics or sales function in a transport logistics businessStrong Microsoft office and CRM Systems ExperienceZendesk experience desirableExcel as a proficient communicator both verbally and in written form, ensuring clarity and coherence in all interactionsYour role in leading our success drivers & representing our unique mindset: Lead us to be "RARELY SATISFIED"Make things better each day; "PROGRESS OVER PERFECTION"Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE,"Deliver something great; "WINNING IS A TEAM SPORT"Be clear and honest, "COMMUNICATING FOR IMPACT." Explore SharkNinja on our social channels:https://www.linkedin.com/company/sharkninja-apac/mycompany/ https://www.linkedin.com/company/sharkninja-apac/jobs/