Delivery Manager, Branch & Corporate TelephonySydney, NSW, Australia
Job DescriptionHow will I help? An exciting opportunity awaits for a Delivery Manager to oversee the end-to-end delivery of Microsoft Teams Phone services, encompassing Level 3 BAU DevOps support and project delivery.
Your key responsibilities include:
Managing platform Vulnerabilities and resolution.Managing the platform Continuous Improvement and Service Improvement program.Managing Change Control submission for the service.MS Teams Phone service stability and deliver related project work on time with optimal cost benefit.Identify opportunities and ensuring all CIs and SIs deliveries meet their target dates.Identify MSTR and TF systems' Risks and address them promptly.Ensure DR/BCP plan is updated and successfully tested yearly.Complete all company's mandatory training on time, including OHS, Risk and Compliance.What do I need? Experience Min of 5 years MS Teams Phone services.Microsoft Graph experience.Advanced-level proficiency in PowerShell scripting and Power BI.Min of 8 years' experience in planning, implementation, and support of Telephony services infrastructure in a medium to large enterprise environment.Experience with Technical Document writing e.g ITSD, SSD.Min of 2 years Data NW experience.Certified ITIL foundation or higher.SaaS experience.SNOW (Service Now) service management system experience.Jira project management tool experience.Experience in writing user and technical documentation, operating procedures and Operation report.What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
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