Delivery Lead
About the role
You will take a pragmatic and collaborative approach to how we deliver underpinned by agile and continuous improvement principles. You will oversee and guide the Web and Voice Engagement Service team from product idea through to design-build-test-operate for complex customer-focused, business-critical applications that use a range of cutting-edge technologies. Your responsibilities include ensuring that the team follows the enterprise delivery framework, Agile ways of working and values. You will facilitate Agile operating practices including but not limited to delivery planning, epic and story decomposition, story point estimation, backlog refinement, sprint planning, velocity tracking and resource capacity planning.
In this role, you'll get to:
Work through initiatives to ensure completion and achieve successful outcomes.
Promote new ideas to ensure ongoing focus on continuous improvement and new technologies.
Understand the technical language to collaborate effectively with engineering teams.
Collaborate with squads across Practices to define, commit and achieve sprint goals in line with delivery timelines.
Assist and support change management activities, including collaboration with release teams to plan and deliver changes to production at scale.
Remove impediments to unblock the team through support, escalation and engagement with other Services, Practices or project teams.
What you'll bring to the role
Preferable for candidates to have experience as a Scrum Master/Iteration Manager or experience in a similar role. To be successful in the role you will have:
Experience using Agile methodology values, principles, and practices to plan, manage and deliver solutions.
Skills in training, mentoring, and supporting the team to embrace Agile values, principles and practices.
Experience determining and managing tasks, issues, risks, and action items.
Jira and Confluence experience.
Working knowledge of Waterfall and Agile methodology (incl. techniques, and frameworks, such as Scrum or Kanban, to deliver solutions).
Experience with SAAS products and vendor management would be beneficial.
So, why work with us?
Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse every day.
Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.
You'll also get access to a great range of benefits, including:
Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life. This role can be based in any of our office locations in Melbourne or Bendigo.
Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.
We're making better, bigger. And we'll get there with you.
Could you be our newest employee? Now's the time to set your sights even higher - on the future you and the future career you deserve. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
We love the support recruitment agencies give our businesses every day, however, we have got this. Our superstar talent advisors will reach out to our fabulous panel if we need a helping hand.
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