Exceed expectations of customers every time by providing responsive, exceptional service by answering questions, making recommendations, providing samples, and responding to requests.Interview, hire, train, develop and lead a passionate team, whilst maintaining and nurturing a culture where people and food safety is inherent.Supervise the recommendation, slicing, weighing, packaging, and pricing deli meats.Production of weekly rosters to meet staffing and budgeting requirements.Monitor and maintain stock inventory including wastage, shrinkage, and quality control, whilst reviewing rotation activities.Conduct accurate stocktakes and stock ordering, ensuring sufficient stock to be always available, on display, and accurately recorded.Preparation of inventory and sales budgets and taking a team approach to meeting these targets.Inspire customers through presentation, merchandising, updating and refreshing displays, cases, and other customer-facing areas.Ensuring a visually full offering where new items and promotions are showcased and delighting our customers with an outstanding interactive shopping experience by conducting weekly product information/tasting sessions.Ensuring that work areas are ready to service customers by cleaning and sanitizing surfaces, equipment, and floors, rubbish removal, and inspecting equipment for good working order.Review completed deli concession opening and closing procedures, following up on maintenance requirements of equipment and surrounding deli concession.Maintain the work area and equipment in a hygienic and safe condition, so as to avoid cross-contamination of raw foodstuffs with ready-to-eat foodstuffs.Following all food safety and sanitation procedures established by the company and other regulatory agencies whilst always looking to simplify processes and meet audit and compliance standards.ABOUT YOUSignificant fresh food retail knowledge.Experience in Service Deli Management is essential.Expertise in leading and managing teams.Ordering and cost control expertise.An excellent understanding of gross profit calculations.Accurate staff rostering.Passion and enthusiasm, with a very "hands-on" approach.Unparalleled commitment to customer service.Ability to liaise with both team members and management.A flair for merchandising.Strong leadership and delegation skills.Ability to coach, train and performance manage teams.Commitment to work health and safety standards.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a Delicatessen Manager?Which of the following statements best describes your right to work in Australia?Do you hold a current Food Safety Supervisor certificate?Do you have customer service experience?How many years of retail management experience do you have?How many years of people management experience do you have?Do you have experience preparing work rosters?Have you worked in a role that requires a sound understanding of OH&S/WHS?
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