Defence Customer Support Specialist NSW, Nowra Logistics 14950BR About us: Based in the beautiful Shoalhaven, Sikorsky Australia is not your normal Defence contractor. So, what sets us apart from the rest? 10 years in the making we have created an amazing team-based culture that focuses on valuing and rewarding our people. We ensure teams are trained and developed and offer opportunities for advancement We offer a genuine work life balance – how does 9-day fortnight sound? We work hard to support our customers, the Royal Australian Navy, and we love what we do We pride ourselves on being able to provide an exciting, diverse and challenging work environment where you actually enjoy coming to work. Sikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Widely regarded as Australia's leading rotary wing support organistaion, we employ over 200 people to ensure availability of mission ready aircraft for operational flights. deployments around the globe, rescue missions including bushfire and flood assist. Dedicated to providing full sustainment solutions, training and end to end logistics support for the Royal Australian Navy's fleet of MH-60R Seahawk helicopters we pride ourselves on our team values fostering a culture of innovation, learning and development where we celebrate and value our people. Your responsibilities will include: Exciting career opportunity as we grow our Logistics Customer Support Team. We are seeking a Defence Logistics Specialist to provide ongoing support to our Royal Australian Navy customers. You will be required to take and process orders from customers and representatives as well as provide order details and status updates. You will act as liaison between customer and warehouse while processing and adjusting database for returned goods. Your responsibilities and duties will include (but not limited to): Assisting with Defence Logistics Governance and MILIS requirements. Assisting with the management of Urgent Defects through the Navy High Priority Demand Systems Expedite emergency orders upon customer requests. Assisting with the management of the 24 hours help desk to meet customer requirements Maintaining knowledge of company products and customer service processes. About you: To see you succeed in this role, you will have: Experience in data management including the ability to produce, analyses and interpret complex reports and information Thrive in a fast-paced environment and take immediate corrective action as required Passion for exceptional customer service and understand the importance of building strong relationships. Experience working within the Military or with a Defence contractor An understanding of Defence corporate governance (highly desirable) Experience with MILIS (highly desirable) Special Requirements: Applicants are required to be Australian Citizens and ideally hold a NV1 Defence Security Clearance. Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information. What we offer you: At Sikorsky Australia we value our team and the contributions they make every day. We provide the following benefits to recognise and reward that contribution. Competitive remuneration. Flexible work arrangements, including 4-day work weeks, 9-day fortnight. We work with you to get the best balance possible. Ability to purchase up to an additional 4 weeks of annual leave Paid parental and Defence leave. Destination Discounts - save money on everyday purchase including supermarket, petrol, accommodation, retail, and many more. Health and wellness support and benefits for you and your family including access to free counselling, financial counselling and flu vacs. Corporate health insurance with Defence Health or Bupa. Gym passport. Peer to peer recognitions – earn Kudo's point to purchase vouchers and goods. Salary packaging. Global career opportunities. On the job training and support. Opportunities for professional development and growth. Challenging career with Industry leading training. For those looking for a change in lifestyle, you couldn't ask for better. Enjoy the beauty of South Coast at your doorstep with only a short drive to Sydney or Canberra. Relocation assistance maybe be provided to attract the right candidate Equal Opportunity Statement Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what's right, respecting others and performing with excellence. By leveraging our employees' unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value. Vacancy Country Australia Vacancy Type Permanent Employee Type Full Time Job Expires 27/04/2024
