Debt Collections Officer

`Position ofDebt Collections OfficerDebt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE2Contents1. College Overview 32. Child Protection Statement 43. Position Overview 54. Key Responsibilities 65. Relevant Skills and Knowledge 66. Conditions of Employment 77. Application Process 7College OverviewSECTION ONE:Overnewton Anglican Community College is a co-educational Preparatory to Year 12 College catering for approximately 2,000 students across two campuses, Canowindra located in Taylors Lakes and Yirramboi in Keilor.Overnewton Anglican Community College strives to be an inclusive learning community, providing a respectful environment where students aspire to excellence in a broad range of curricular and co-curricular opportunities.We value our Christian foundation, and the importance of parents as active members of our College family as we work together, endeavoring to prepare each of our students to be mentally, physically and spiritually ready for life.Our MissionCollege OverviewDebt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE3Founded in 1987, Overnewton Anglican Community College is a co-educational Preparatory to Year 12 College catering for 2,100 students across two campuses, located in Taylors Lakes and Keilor. Overnewton strives to be an inclusive learning community, providing a respectful environment where all students can aspire to excellence in a broad range of curricular and co-curricular programs. We value our Christian foundation, and the importance of parents as active members of our College, working in partnership to prepare our students to be mentally, physically and spiritually ready for life.All staff participate fully in the life of Overnewton, including being supportive of our Christian ethos and contributing to the breadth and depth of our student and staff programs. Joining Overnewton as an employee means being part of a motivated, caring and professional community, innately believing that students are at the centre of all that we do. The College is a nurturing, passionate and inspiring environment where our engaging programs, progressive pedagogy and excellent pastoral structures ensure that every child and young person can feel a sense of connectedness, purpose and pride.Four schools, two campuses, one collegeThe College is organised into four sub-schools;Each School has its own Head of School and leadership team, and is functionally self-contained. This structure offers the intimacy of a small-school community, whilst being supported by our large campus facilities and resources.Our MissionOvernewton Anglican Community Collegestrives to be an inclusive learning communitywith a strong Christian foundation. We value arespectful environment where students, staffand families, working together aspire toexcellence. Broad educational opportunitiesprepare students to serve as empowered,thoughtful, community-minded citizens.Our ValuesOur Christian Foundation binds and informsour values. All members of the community areencouraged to grow spiritually and explore their faith. Our College values are;1. CommunityWe are proud to belong to the Overnewton community, doing our best to contribute positively, within and beyond it. The Overnewton community includes students, staff and families, both past and present. The educational and ethical standards that are promoted have a profound effect on the wider community.2. RespectWe respect ourselves, our environment and the people who are part of our past and our present. We acknowledge the right of everyone to equality of opportunity and forgiveness for mistakes.We are lifelong learners, helping each other in our journey towards greater knowledge, understanding and wisdom.We strive to excel in our learning, our work, our relationships and our play; making the most of every opportunity we are given. Debt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE4Proudly AnglicanOur Christian foundation informs and strengthens our contemporary practice and Anglican identity. The College has a Chaplain and every child attends Chapel regularly. Christian festivals are celebrated, Christian values are promoted and active faith is encouraged. Religious Studies is taught from Prep to Year 11. We are an open and safe place for children and staff of all faiths, and no faith, and welcome their contribution to our spiritual life.Strong academic outcomesWe provide a wide range of VCE subject choices, including the Vocational Major, as well as excellent student support services. We are proud of our open enrolment policy, welcoming students from a wide variety of backgrounds and knowing that every student is an individual, with their own learning needs. We strive for outstanding outcomes for every student and our consistently strong VCE and NAPLAN results are evidence of the strength of our programs to promote personal excellence for all.Parental involvementRecognising that education is a partnership, the College seeks high parental engagement and each family currently contributes 12 hours of service to the College per term. There are many parent working groups helping in areas such as classroom assistance, gardening, yard duty, administrative support, catering, canteens and the annual fair. There are also regular working bees at each campus. The parental involvement is a key to the success of a student's experience in the College. Students attend the College knowing they have the complete support and commitment of their parents behind them.Child Protection StatementOvernewton College has a zero tolerance for child abuse and is committed to providing child safety, children's wellbeing and protecting children from abuse.Ministerial order 870 requires Overnewton College to implement child safety standards and to accommodate and take the needs of all children (including but not limited to, Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children with disabilities and children who are vulnerable) into account when creating a child safe environment.All staff must comply with Overnewton College's Child Safe policies and related policies and procedures and taking all reasonable steps to promote the safety of children.Debt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE5Position OverviewPosition Title Debt Collections OfficerCampus: YirramboiReports to: Director of Finance and Business, through the College Credit ControllerTenure: 7 Month Contract (to 22 December, 2024)Effective date: To be confirmedPosition SummaryThis specialised role is to support theCollege in its collections of fee debt. The roleis responsible for managing the collection ofoutstanding school fees and overduepayments in an efficient manner, with dueconsideration for the reputation and valuesof the College. The role includes thedevelopment and maintenance ofcontemporary record-keeping and metricsreports to against key goals.Managing stakeholder relationships,particularly with debtor families, will bePosition Relationships• Director of Finance & Business• College Credit Controller• Finance team membersDebt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE6Key ResponsibilitiesThe Debt Collections Officer is responsible for the collection of overdue school fees;Administration and record-keeping• Work with the Credit Controller to develop and maintain a database of outstanding debtors, includingreal-time account activities, and agreed terms of payment.• Maintain a record of correspondence with each debtor, including outcomes and follow-up dates.• Liaise with Edstart on debtors, including maintaining a record of payments for College records, accountsin arrears/defaults and payment requirements.Reporting• Work with the Credit Controller and Director of Finance & Business to quantify collections for each monthin working towards key targets.• Compile a regular update report, including developing key metrics, for the Director of Finance & Businessand the Principal.• Prepare a monthly report for the College Board's Finance Committee on debtors.• Monitor the effectiveness of the role in line with key targets set by the Finance Committee.Debt collection• Coordinate and communicate with debtors on any account or payment queries.• Support families to implement fee payment schedules, by negotiating payment deadlines and plans.• Recommend suitable families sign up with Edstart and provide contact details and support for thatprocess.• By working with the Credit Controller, oversee all payments, and follow up missed payments.• Work with the Director of Finance and Business to institute timely legal action, if needed.• Perform all administrative duties related to ensuring office efficiency.Stakeholder Relations• Develop productive relationships with debtor families, in consideration of the nature of the role and the• Engage with similar roles in other schools, to exchange professional strategies and resources.• Represent the College at relevant events, conferences of professional learning opportunities for debt officers.Relevant Skills, Knowledge andExperience• Experience in debt collections, or similar role.• Expert skills using MS Office, especially data manipulation and reporting using Microsoft Excel.• Skills in working with databases to store, extract and update information.• Demonstrated skills in professional communication, negotiation and resolving conflicts.• Ability to speak persuasively and listen critically.• Ability to multi-task and meet tight deadlines.Debt Collections Officer| OVERNEWTON ANGLICAN COMMUNITY COLLEGE7Conditions of Employment• All teachers will hold current registration with the Victorian Institute of Teaching (VIT).• All education support staff will have a current Working with Children's Card (Employee).• It is expected that all staff will support the Christian ethos of the College.• Overnewton is an equal opportunity employer and enforces nondiscrimination and safe working policies.All staff must be aware of and able to work within Occupational Health and Safety and Equal Employment Opportunity Legislation. The College's campuses are smoke free.Application and Selection ProcessApplication ProcessWritten applications should be emailed to ****** The email should reference the position Debt Collection Officer – and your name in the title of the email.The application should include:• A brief cover letter of no more than one page outlining your interest in the role.• A CV, of no more than five pages, documenting all qualifications plus key responsibilities and achievements in previous roles.• A candidate statement, of no more than two pages, which summaries your educational and wellbeing philosophy and significant experience relevant to the key responsibilities.• The contact details of three referees, one of whom should be your current, or most recent, line manager.Note that referees will not be contacted without your prior consent.Selection ProcessA preliminary short list of applicants will be prepared, and first and subsequent rounds of interviews will be conducted by a panel. Final appointments are made by the Principal or delegate.Details of employment conditions, including salary, will be negotiated with the preferred candidate.Applications will be processed as received.Final date for applications: Wednesday 22 May 2024mailto:******#J-18808-Ljbffr