Provide exceptional customer care, manage repair orders, advise on vehicle servicing, assist resolving customer concerns. Patterson Cheney Keysborough
06th December, 2024Patterson Cheney is expanding our truck division, and we now have an excellent opportunity at Patterson Cheney Isuzu Trucks in Keysborough for a highly motivated individual to join our Service Department team.
Patterson Cheney Isuzu Trucks, achieving 2023 Dealer of Excellence About the role:
Reporting to the Service Manager, you will be responsible for the following:
Provide outstanding customer care and be the vital link between the customers and the workshop.Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues.Inform and consult on vehicle servicing, keeping the customer current at every stage and answering any questions or queries they may have.Preparing invoices and closing allocated repairs.Provide the best advice on our products and services to our customers.Be a team player, liaising with technicians/workshop control about vehicle statuses and ensuring that vehicles will be ready on time.Be transparent and honest with the customer regarding estimated completion times and provide updates as required.Assisting Workshop Manager in resolving any customer-related concerns, building a genuine rapport, and identifying what our customers want and need.The ideal candidate will have the following attributes: Previous experience in a similar role, ideally in light or heavy vehicles.Exceptional customer service skills.Strong communication skills - both written and verbal.Sound organisational skills and time management.Demonstrated ability to mentor and coach staff.Ability to neutralise conflict.Strong focus on CSI and positive customer experiences.Current VIC Driver's license (truck licence is ideal).On offer: Competitive salary + overtime + car allowance and commissions.Flexibility to start later in the morning and assist our afternoon team.Outstanding career growth opportunities throughout the group.Extensive training and ongoing development.Access to dealership discounts, New and Used vehicles, Servicing, Parts, Insurance and Finance.Job security with a strong and growing independent family-owned business.How do I apply?
Please attach a resume, which will be directed to our Talent Acquisition Specialist.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Isuzu, Western Star, MAN, Dennis Eagle, and leading light vehicle brands). We have serviced our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
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