In March 2023, Deakin Private Hospital opened as iMH's first private mental health hospital, a partnership between Aurora Healthcare and Medibank. This 52-bed hospital features group therapy rooms and doctors' consulting suites, including a 12-bed PTSD/Trauma Unit dedicated to Military and First Responders. Deakin Private Hospital serves Canberra and the surrounding regions, providing an innovative model of patient care that allows private patients to receive the right care in the right location at the right time. Services include overnight admissions, a day-only hospital, group therapy programs, and a hospital-in-the-home service model. Visiting Psychiatrists credentialed at the hospital will be supported by a Care Coordinator to ensure clinical care and continuity across the service streams.
The Position The role of the Administration Officer is to effectively coordinate a comprehensive customer-focused service to both internal and external customers accessing Deakin Private Practice and Day Therapy Programs. Communicating and liaising with staff, doctors, department managers, consumers, carers, and the general public is a significant part of the role.
Responsibilities Responsible for the effective administrative functions of Private Practice and Day Therapy programs. Provide general administrative support including billing, ordering of stationery, answering phone inquiries, photocopying, typing, filing, and faxing to enable health professionals and medical staff to meet their objectives and deliver services to patients. Complete health fund checks as required. Admit and discharge patients, recording all relevant information and ensuring it is accurate and current. Maintain and coordinate clinical resource documentation and manuals as required. Liaise with external service providers as required to arrange patient appointments. Multiskill in other Administration duties to cover leave as required. Qualifications Experience as an administrative assistant in a healthcare/private practice setting is highly regarded. Demonstrate experience in data entry and management, record maintenance, requests for information, and quality improvement. Well-developed skills in the use of Microsoft applications and other information databases. Knowledge of or an ability to acquire knowledge of Gentu, WebPAS patient management system, and Cyberquery. Have a positive attitude and exceptional customer service skills. Possess the capability to work autonomously, responsibly, and the ability to meet deadlines and prioritize tasks. Pre-Employment Screening A current police check (dated within the last three months). Working with vulnerable people's check. You will also be required to provide evidence for vaccinations including Hep B, Dtpa, MMR & varicella. APPLICATIONS CLOSE: 20 January 2025
Applicants: To apply, please submit a cover letter (maximum 2 pages) and Curriculum Vitae (CV). Your application will include the following questions:
Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? Do you have experience in administration? Which of the following statements best describes your Covid-19 vaccination status? Which of the following Microsoft Office products are you experienced with? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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