DCA Administration Officer Apply locations Parramatta & Western Suburbs Sydney NSW
Time type Full time
Posted on Posted 2 Days Ago
Time left to apply End Date: November 27, 2024 (16 days left to apply)
Job requisition id R011531
Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We're seeking a DCA Administration Officer (12 month fixed-term) to contribute to the success of the Company through supporting the active administration of the debt collection agencies engaged by Transurban.
You'll join an innovative team, who thrive on delivering excellent customer service and finding resolutions to complex problems.
As our DCA Administration Officer, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.
Day-to-day, you will: Action and resolve DCA enquiries within target time frames (24 - 48 hour turnaround time)Liaise with stakeholders regarding credit management and customer accounting mattersIdentify customers experiencing financial hardship and assist them with payment solution optionsMonitor systems and processes to ensure timely handling of DCA files and escalate issues promptlyEffectively identify and minimise potential bad debts and negotiate favorable outcomes within a timely mannerLiaise with the DCA to negotiate debt outcomes and monitor payment plans and hardship referrals in line with Transurban policies This role will suit someone with a curious mind and transferrable skills and experiences, including: Experience in credit, accounts receivable, or DCA management functions (especially with high workload volumes) is advantageous but not essentialGreat communication and interpersonal skills – for effective interaction with team members, customers, and stakeholders at all levels.Proficient in Microsoft Office Suite (Outlook and advanced Excel functions)Proactive problem-solver with a passion for exploring deep to develop innovative solutionsA curious and adaptable learner, eager to embrace new processes and systems If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you'll enjoy a range of benefits, including: A range of flexible working options16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as wellLearning and development opportunities to support your career interestsHealth and wellbeing support—access to Headspace and our EAP program, wellness facilities, and moreSocial activities and groups We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on ******.
Ready to help us keep cities moving? Apply today. Job Type: Fixed Term (Fixed Term)
Closing Date: 27-Nov-2024 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Parramatta & Western Suburbs Sydney NSW
About Us Transurban uses technology, innovation and insights to create better, safer and more sustainable travel solutions for our communities — and exceptional career opportunities for our people.
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