Day Hospital Patient Admissions/Medical Records/Medical SecretaryFriendly and Supportive Team EnvironmentPermanent Full-Time Position (76hr fortnight)Monday – Friday Site open from 7.30am – 5pm daily.Administration Brisbane Full Time Icon Cancer Centre Australia
About the role:
We are seeking a highly organized and detail-oriented individual to join our Chermside centre as a Patient Admissions/Medical Records Officer/Medical Secretary. In this role, you will play a vital part in managing and verifying patient information, ensuring accurate and timely referrals to Medical Specialists and seamless admissions to the centre. This is a full-time position, working 76 hours per fortnight, Monday to Friday, during our centre's operating hours. You will report directly to the Administration Manager and be an integral part of our administrative team.
Key Responsibilities:
Patient Admissions: Performing health fund checks prior to patient admission, discussing any costs / gap payments / co-paymentsFacilitate the Patient Admission paperworkConfirm financial responsibility for all admissionsLiaise with health insurance fund customer service personnel to verify health insurance statusCommunicate clearly with patients and their families to ensure all patients are well informed of financial costs related to admissionsMedical Records: Efficiently scan and organize patient correspondence into electronic recordsRetrieve and distribute medical records for inpatient admissions and appointmentsSort and file medical records within filing bays or compactus unitsMaintain record registers and create new treatment plans and chartsAssist in culling records for secondary storageMedical Secretary: Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checksScheduling/organising patient appointments, organise day lists for consultantPrep consult rooms for each clinical sessionAnswering telephone calls and responding to enquiriesOversee wait room and respond to patient queriesDischarge procedures and paperworkAd-hoc administration/correspondence dutiesSkills & Experience: Administration or Medical Receptionist Qualification (preferred but not essential)12 months relevant professional medical / hospital administration experience with Medicare, DVA and Private Health Insurance funds (preferred but not essential)Exceptional communication and customer service skillsProfessional, efficient and friendly manner both over-the-phone and face-to-faceOutstanding team member qualities including willing to support your colleagues and positive attitude.Excellent organisational and time management skills.Ability to work in fast-paced environmentFlexibility and adaptability to complete various administration tasksAbility to work efficiently with attention to detailProficient use of Microsoft Office applicationsWho are we?
Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
Here's why our people choose us: Purpose, at Pace:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale:We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
Connection, at Heart:Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand:We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.
A few of our benefits Company-wide rewards, recognition and benefits portalStructured professional development programAccess to novated lease options via our partner RemServAccess to clinical and non-clinical education programsEmployee Assistance ProgramExcited to join us?
At Icon, build relationships that matter.Apply Now because At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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