About the Role:
Davies Stewart are partnering with their client who are leaders in the HVAC industry to recruit for a scheduler.
This fast paced and dynamic administrative role relies on outstanding organisation, interpersonal and communication skills, with an enthusiastic, adaptable and professional disposition.
The primary responsibility of the Scheduler is the efficient receipt, scheduling and communication of field labour and resources within the Service Department. Working very closely with the Dispatch Coordinator and other members of the Service Administration Team, collectively this involves the undertaking of a range of clerical, administrative and customer service type functions spanning from the original creation of jobs, scheduling and dispatch of works, communication with technicians/clients/suppliers, job completion functions, invoicing and client enquiries.
Full-time permanent position
Collaborative and team focused environment
North of the Adelaide CBD location
Competitive base salary on offer
Key Responsibilities:
Receipt and entry of service call bookings from clients into the job management system
Communicating Job Status Information on client portals and systems
Updating job notations and proactive follow up of works to ensure timely progress and completion
Efficient scheduling of jobs to be undertaken in a logical and thoughtful manner
Scheduling of specialised sub contracted services
Dispatch of site equipment schedules to technicians to ensure correct scope of works are undertaken
Preparation and review of reports and documentation
Answering phone calls and assisting with enquiries
Ordering, booking and processing of parts, materials and deliveries
Accepting times from technicians to form the basis for weekly timesheets and client billing
Dispatch of breakdown and routine maintenance works
Provision of Purchase Orders to technicians
Review & processing of technician paperwork and other documentation, ensuring receipt within appropriate timeframes
Entry of Service Quotations into the database and proactive follow up of such
Invoicing and account enquiries and associated activities
Identification of opportunities for growth of the client portfolio and improved efficiencies
Other general ad hoc administrative tasks
Skills & Experience:
Polite, enthusiastic and professional mannerism with the ability to effectively communicate with both internal and external clients
Responsible, self-motivated, meticulous, precise, helpful, proactive and thorough, with the ability to work quickly and precisely under broad supervision
The ability to calmly manage multiple and often conflicting demands, efficiently prioritising to ensure the best possible outcome
The ability to manage multiple incoming phone calls and provide a service to internal clients by effective screening and correct call direction
Experienced in most facets of office administration with a minimum level of intermediate general administrative tasks
Basic to intermediate accounting knowledge with sound financial ability
Confident in the preparation of professional documentation and reporting
Willing and able to undertake other required training which may include but is not limited to areas such as first aid, fire / emergency training etc
Apply Now
To register your interest, please forward your current resume and cover letter via the application link.
Your confidential application will be acknowledged by email and shortlisted applicants will be contacted by phone from the Davies Stewart team.
For a confidential conversation please contact our office | 08 8232 8008
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