David Clulow - Full Time Optical Assistant 37.5 HoursJob Description:As an Optical Assistant, you'll provide information to customers, working alongside the Optometrist, to help them select the best products and services to ensure a complete customer journey that suits their lifestyle and prescription needs.
Additionally, you'll keep up-to-date with all the various new lines and promotions within your practice, so that you can always provide customers with current information.
As a Luxottica ambassador, you will bring to life the David Clulow Culture of Trust, Dedication, Family, and Eagerness in all areas of your role.
PEOPLECreate an engaging and positive working environment following the David Clulow experience.Support your colleagues and Store Manager with store tasks and responsibilities.Treat your colleagues and customers with respect and dignity.PUTTING CUSTOMERS FIRSTDeliver excellent customer service and demonstrate a high level of professionalism.Identify situations involving unsatisfied customers and act quickly for a resolution.Maintain accurate attention to detail for prescriptions, special requests, and dispensing.Assist with dispensing glasses and contact lenses.Help customers in selecting products that best suit their lifestyle and prescription needs.Complete all aspects of basic visual requirements at purchase and collection.Ensure the store is displayed and products are secured according to company guidelines.DELIVER GREAT RESULTSAchieve high levels of sales performance and results.Ensure all operating policies and procedures are followed at the highest level.Accurately operate the POS system and account for all transactions (cash, credit, returns).Ensure 3 R's training is adhered to, and all thefts are reported correctly.Open and close the store according to the established guidelines.About The Applicant:Technical Skills and Professional Knowledge: Microsoft OfficeAnalytical skillsInterpersonal skillsFurther Information:Previous experience in retail is desirable, and previous customer service experience is preferred.
Must be fully flexible for days, evenings, and weekends.
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