Austroads is looking for a full-time Database Administrator to become part of its Service Delivery team, with a focus on assisting the National Exchange of Vehicle and Driver Information System (NEVDIS) clients. The position is based in Sydney and will report to the NEVDIS Registry Services Manager.
The Database Administrator will be responsible for providing first level service request fulfillment to NEVDIS clients and assisting in second level technical support of operational systems, with a high degree of confidentiality. You will build and maintain effective relationships with a variety of stakeholders including manufacturers, state and territory registering authorities and members of the public.
The role is responsible for: Providing guidance and assistance to NEVDIS clients with data queries in accordance to agreed policies and procedures.Undertaking the administration of Vehicle Identification Number (VIN) registrations in the NEVDIS database, including the processing of accreditation requests, training and support of VIN submitters as required.Providing assistance to manufacturers and state and territory registration authorities on the management, correction and registration of vehicles that may have VIN problems.Undertaking investigations, making determinations of the appropriate course of action and preparing reports to assist in the resolution of NEVDIS data problems.Coordinating requests and providing first-level support for registration and licensing data related queries and follow up through to resolution.
Processing customer requests efficiently with a high-level customer service.Working independently or in partnership with the NEVDIS Operations team to provide NEVDIS Services (e.g. licence verification checks and safety recalls).
Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or changes.Contributing to continuous improvement, identifying ways to enhance value for our members and the public.Maintaining and adherence to quality systems processes and procedures associated with the role.
Other tasks as directed.Organised and able to meet deadlines.Three years previous experience working in a direct customer service role, responding promptly and correctly to enquiries while handling tasks with a high degree of confidentiality, reliability, discretion, and flexibility.A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:
Being a self-starterCulture of delivery and closure on issuesAstute risk managementSound judgment and analytical/evaluative skillsWell-developed relationship management, communication, consultation, and negotiation skillsComfort working in an environment which is constantly evolving.For more information or to express interest in this role, please use our online form to contact our Human Resources Manager.
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