Breast Cancer Network Australia (BCNA) is Australia's leading breast cancer consumer organisation.
We provide information and support to those diagnosed and their supporters, opportunities to connect with others going through a similar situation and work to influence a stronger healthcare system to ensure all Australians affected by breast cancer receive the very best care, treatment and support.
BCNA was born out of a small group of determined women who wanted to make the breast cancer journey better. In 1998, when Lyn Swinburne founded BCNA, her vision was for no one to feel alone through their experience of breast cancer. In 2024, that vision still remains our priority.
This year over 20,000 Australians will be diagnosed with breast cancer, including 200 men. Sadly, we will also lose about 3,000 people to the disease.
Over the past 25 years, we have built a strong and resilient network that brings together over 175,000 individuals. We are led by the lived experience of those who have already been diagnosed and we are driven every day to make the experience better for those who will be diagnosed tomorrow.
BCNA is represented by the Pink Lady silhouette – symbolic of BCNA's focus on the people affected by breast cancer and all those around them, not the disease. Job DescriptionSitting within the Customer Experience (CX) department, we are looking for a Data & Insights Lead to join our team at Breast Cancer Network Australia. The role is being offered on a permanent full-time basis and will be based in our Camberwell office.
In this role, you will be responsible for driving data and insights initiatives to support our customer experience strategy. Your main tasks will include but are not limited to:
Transforming complex data into compelling narratives empowering BCNA's teams to make data-driven decisions that enhance support, engagement, and outcomes for all our members.Establishing a suite of reliable and simplified reporting from BCNA's digital platforms, to meet the needs of the organisation.Increasing the breadth and quality of data that is tracked, monitored and analysed for both internal and external reporting.Upholding data governance and data quality assurance standards, driving adherence through robust processes throughout BCNA.Translating complex data into actionable insights and assisting in the development of data-driven strategies to improve outreach and engagement.Presenting findings and recommendations (written and verbally) to stakeholders, including BCNA's Executive Team and Board, in a clear and concise manner that is easily understood.Working closely with CX, marketing, fundraising and other program teams to understand data needs and objectives.Providing training and support to team members on data tools and best practices.The ideal candidate will have a strong background in data analysis, excellent leadership skills, and a passion for leveraging insights to enhance customer experiences. You will come with strong proficiency in data visualisation platforms (Tableau, Power BI), a strong understanding of Google Analytics 4 (GA4) and the ability to communicate complex information effectively in report form. You will be familiar with common software tools including SQL databases, Python and others.
The position offers a unique opportunity to harness the power of data in supporting those affected by breast cancer. You are a team player, collaborative and supportive, member focused and a true business professional with high ethical standards and a commitment to align with BCNA's values.
If you are ready to make a meaningful impact and support those affected by breast cancer through your expertise in data and insights, we encourage you to apply for this exciting opportunity.
Desired Skills and ExperienceHow to apply If this sounds like what you have been looking for and you are ready to be a part of something special, then please click the Apply Now button and attach a cover letter and your resume that outlines your skills and experience for this position.
BCNA is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.
Applicants must have unlimited working rights suitable for an ongoing role and will be subject to successfully completing a National Police History Check.
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