Data Centre Operations Manager

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures?
If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.

We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data Centre Technicians with a variety of skills.
You will be responsible for Data Centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.

Key job responsibilitiesThe successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions.
This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
All candidates should be willing to work both independently and manage their teams effectively.
Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
In addition to strong knowledge in Data Centres, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space.
This team works in an environment that operates 24/7.

DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites.
You will guide a team of technical professionals to support this endeavor, along with frequent engagement in the following activities:

Prioritize and assign trouble tickets to data centre technicians and operators, and routinely review the ticket queue for large events and address accordingly.Guide, train, and educate data operations technicians on the best practices related to all service owner issues.Manage and deliver mid-size projects.Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.Manage a diverse team of data technicians with varying skills.Maintain the on-call schedule coordinating absence and vacations.Recruit and train data technicians to ensure appropriate staffing levels.Write and deliver performance reviews for staff.Constantly improve all our processes and procedures.Assist & manage relationships with external vendors & contractors.Ensure we adhere to and exceed local Health & Safety standards in all our Data Centres.Create and maintain metrics of all aspects of our Data Centres and utilize those metrics to drive positive improvements.Assist in implementing service methodologies that include incident management, problem management, change management, and capacity management. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability).

About the teamAbout AWSAWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

- 4+ years people management experience with direct reports in an IT related field.

- 4+ years experience in managing IT systems.

- In-depth knowledge and understanding of change concepts, problem and incident management.

- Bachelor's degree in an IT-related field or equivalent professional or military experience.

- Project Management experience.

- Linux/UNIX certification and/or administration experience.

- Hardware architectures knowledge and troubleshooting experience.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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