Data Centre Facility Manager

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an energetic Data Center Area Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Area Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Area Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data centre facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Physical Requirements: Walk jobsites in uneven terrainWork at heights and from laddersRegularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawlRegularly lift and/or move up to 22 kilograms; and participate in group lifts for 23 kilograms or more.Carry objects weighing up to 22 kilograms for short distancesWork shifts longer than eight hours in duration.Respond to off hour emergency calls.Maintain balance and perform construction tasks while on a ladderCoordinate body movements when using tools or equipmentReach and stretch to position equipment and fixtures while maintaining balanceBend or twist the body into unusual positions while workingPerform physical tasks all day without becoming overly tiredUse hands to manipulate small wires and objectsApply muscular force quickly to objects and equipmentPush or pull heavy objects into positionWork in a noisy environmentWork at depths, such as under raised floors Key job responsibilities: Oversee all aspects of the data centre's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.Manage teams of 24x7 engineering technicians in all facets of their career.Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.Effectively and efficiently manage the operations budget and expenditures.Routinely operate as the afterhours on-call Data Centre Area Manager for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s). Hold or be able to attain an Australian Government Security Vetting Agency clearance (see here).

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the team: We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centres.

These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.

Minimum Qualifications: An excellent understanding of the electrical and mechanical systems involved in critical Data Centre Operations including systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units and Fan pack units.Proven track record of people management and developing teams and in particular ensuring staff are ready for any conditions through skill and process development.Ability to solve problems at their root, stepping back to understand the broader context.Has a strong aptitude for troubleshooting and problem solving with the ability to maintain SLAs through the implementation of proactive issue detection and reporting. Preferred Qualifications: Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable).5+ years of experience working in data centers with an emphasis on building and equipment operation.3+ years of experience in a management position with 5 or more direct reports. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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