Job ID: 2818883 | Amazon Corporate Services Pty LtdAre you excited about server and networking technology and want to work in the world's largest Data Centers?AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This is a unique opportunity to join AWS as a Data Centre Technician in Melbourne. You will become the senior resolver for your support team and able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.Key job responsibilitiesMaintain a high level of system (Server/Network) reliability by prioritizing and resolving trouble tickets efficientlyShare knowledge and help educate less technical staff on the best practices in Data Center OperationsBe a technical escalation point for other team membersParticipate in and deliver on high impact projectsContribute to, and improve on operational efficiencyAdditional role requirementsThis role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely24/7 shift coverage is required and includes 12 hour rotating shifts. This may change based on the future needs of the businessDue to the location of our sites, candidates should possess a valid driver's license and their own vehicle.About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.BASIC QUALIFICATIONS3+ years of server hardware management, network management and troubleshooting experienceExperience with Network Hardware: Copper and Optical Fiber Cabling, Switches, RoutersExperience with storage subsystemsLinux administration knowledge and experience.PREFERRED QUALIFICATIONSAssociate's degree or higher in an IT-related field with applicable certifications or/and equivalent professional or military experiencePrevious experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)Networking experience with CCNA and/or Network+ certificationsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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