DESCRIPTIONAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world's most Customer-centric Company.You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.Data Center Operations designs, installs & maintains the world's largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.Key job responsibilitiesEscalation point and technical troubleshooter for all Systems and problemsDeep diving into Linux server issuesRemediation of physical layer outages, both Systems & NetworkRemediation or recovery of physical power issues on racks and participate in Data Center power & cooling eventsShift work (4 days on and 4 days off including night shifts on a rotational basis)Install & configure racks of hosts in line with internal SLAsTriage & resolve trouble tickets for all devices in your regionPhysical replacement of server and network device partsEnsure correct rotation of parts & sparesEnforcing Amazon's Security Best PracticesInteract with third party vendors & contractorsEngage with Remote Hands & Eyes in EU Regional Cloudfront POPsParticipate in and deliver on a number of high impact small to mid-scale projectsThis position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.Candidates must possess a valid driver's license and their own vehicle to travel between sites.BASIC QUALIFICATIONS2+ years of computer hardware troubleshooting and repair experience1+ years of computer networking experienceHigh school or equivalent diplomaPREFERRED QUALIFICATIONSExperience dealing effectively with customers during problem resolution and operating efficiently under pressureKnowledge of server hardware and componentsHands-on experience with one or more of the following hardware platforms (e.g. Dell, HP, Supermicro) is a plus.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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